When you have completed this chapter, you will be able to:

1. Discuss the role of quality control in production and service operations.



2. Define and understand the terms chance cause, assignable cause, in control, out of control, attribute, and variable.



3. Construct and interpret a Pareto chart.



4. Construct and interpret a fishbone diagram.



5. Construct and interpret mean and range charts.



6. Construct and interpret percent defective and c-bar charts.



7. Discuss acceptance sampling.



8. Construct an operating characteristic curve for various sampling plans.