Bayes MOP, 7e
Information Center
Technical Support
Table of Contents
New to this Edition
Feature Summary
Book Preface
About the Authors
Sample Chapter
Connect Plus™
Industry Updates

Student Edition
Instructor Edition
Medical Office Procedures, 7/e

Nenna L. Bayes, BBA, MEd, Ashland Community and Technical College
Bonnie J. Crist, MEd, CMA, (AAMA), Harrison College
Karonne J. Becklin, MEd, CMA, Anoka Technical College

ISBN: 0073401986
Copyright year: 2012


Student Resource Materials

In the Working Papers section at the back of the text, forms, medical histories, handwritten drafts, incoming correspondence, and other communications needed to complete the projects and the simulations are provided. Additional Project Resource Materials are provided on the student side of the Online Learning Center Web site, This includes patient information forms and statements, as well as the letterhead for the physician's practice used in the projects and simulations.

Instructor Resources

You can rely on the following materials to help you and your students work through the exercises in the book:

  • Instructor Edition of the Online Learning Center at Your McGraw-Hill sales representative can provide you with access and show you how to “go green” with our online instructor support.
    • Instructor's Manual with course overview; lesson plans; sample syllabi; transition guides; answer keys for end-of-chapter questions; and correlations to competencies from several organizations, such as ABHES and CAAHEP. More details can be found in the IM and at the book's Web site,

    • A PowerPoint slide presentation for each chapter, containing teaching notes correlated to Learning Outcomes. Each presentation seeks to reinforce key concepts and provide a visual for students. The slides are excellent for in-class lectures.

    • Test bank and answer key for use in classroom assessment. The comprehensive test bank includes a variety of question types, with each question linked directly to its Learning Outcome, Bloom's Taxonomy, and difficulty level. Both a Word version and a computerized version (EZ Test) of the test bank are provided.

    • Conversion Guide with a chapter-by-chapter breakdown of how the content has been revised between editions. The guide is helpful if you are currently using MOP and moving to the new edition, or if you are a first-time adopter.

    • Instructor Asset Map to help you find the teaching material you need with a click of the mouse. These online chapter tables are organized by Learning Outcomes, and allow you to find instructor notes, PowerPoint slides, and even test bank suggestions with ease! The Asset Map is a completely integrated tool designed to help you plan and instruct your courses efficiently and comprehensively. It labels and organizes course material for use in a multitude of learning applications.

    • Connect Plus + : McGraw-Hill Connect Plus + is a revolutionary online assignment and assessment solution, providing instructors and students with tools and resources to maximize their success. Through Connect Plus +, instructors enjoy simplified course setup and assignment creation. Robust, mediarich tools and activities, all tied to the textbook Learning Outcomes, ensure you'll create classes geared toward achievement. You'll have more time with your students and spend less time agonizing over course planning.

    • McGraw-Hill LearnSmart for Medical Insurance, Billing, and Coding: LearnSmart diagnoses students' skill levels to determine what they're good at and where they need help. Then, it delivers customized learning content based on their strengths and weakness. The result: Students get the help they need, right when they need it—instead of getting stuck on lessons or being continually frustrated with stalled progress.


McGraw-Hill Higher Education and Blackboard have teamed up. What does this mean for you?

  1. Your life, simplified. Now you and your students can access McGraw-Hill's Connect Plus and Create right from within your Blackboard course—all with one single sign-on. Say goodbye to the days of logging in to multiple applications.

  2. Deep integration of content and tools. Not only do you get single sign-on with Connect Plus and Create, but you also get deep integration of McGraw-Hill content and content engines right in Blackboard. Whether you're choosing a book for your course or building Connect Plus assignments, all the tools you need are right where you want them—inside of Blackboard.

  3. Seamless gradebooks. Are you tired of keeping multiple gradebooks and manually synchronizing grades into Blackboard? We thought so. When a student completes an integrated Connect Plus assignment, the grade for that assignment automatically (and instantly) feeds your Blackboard grade center.

  4. A solution for everyone. Whether your institution is already using Blackboard or you just want to try Blackboard on your own, we have a solution for you. McGraw-Hill and Blackboard can now offer you easy access to industry-leading technology and content, whether your campus hosts it, or we do. Be sure to ask your local McGraw-Hill representative for details.

To obtain an instructor login for this Online Learning Center, ask your local sales representative. If you're an instructor thinking about adopting this textbook, request a free copy for review.