Chapter Openers

Every chapter opens with Learning Outcomes and a list of Key Terms that prepare the student for the chapter they are about to read.

Key Points

Key Points boxes define and expand upon important Key Terms.

Case Studies

Case studies illustrate common scenarios that the student might see in health care settings, and each case study has at least one question tied to it in order to encourage the student to think critically about communication and its implications.

Chapter Summary

Each chapter ends with a summary that emphasizes key information that was presented in the chapter.

Chapter Review

The chapter review includes key term definitions, chapter review questions, critical thinking questions for every case study, references, and additional readings to reinforce the learning outcomes of each chapter.