Unit 1 Building Blocks for Effective Messages Module 1. Business Communication, Management, and Success Module 2. Adapting Your Message to Your Audience Module 3. Communicating across Cultures Module 4. Planning, Writing, and Revising Module 5. Designing Documents, Slides, and Screens Unit 2 Creating Goodwill Module 6. You-Attitude Module 7. Positive Emphasis Module 8. Reader Benefits Unit 3 Letters, Memos, and E-Mail Messages Module 9. Formats for Letters and Memos Module 10. Informative and Positive Messages Module 11. Negative Messages Module 12. Persuasive Messages Module 13. E-Mail Messages, Web Writing, and Technology Unit 4 Polishing Your Writing Module 14. Editing for Grammar and Punctuation Module 15. Choosing the Right Word Module 16. Revising Sentences and Paragraphs Unit 5 Interpersonal Communication Module 17. Listening Module 18. Working and Writing in Teams Module 19. Planning, Conducting, and Recording Meetings Module 20. Making Oral Presentations Unit 6 Research, Reports, and Visuals Module 21. Proposals and Progress Reports Module 22. Finding, Analyzing, and Documenting Information Module 23. Short Reports Module 24. Long Reports Module 25. Using Visuals Unit 7 Job Hunting Module 26. Researching Jobs Module 27. Résumés Module 28. Job Application Letters Module 29. Job Interviews Module 30. Follow-Up Letters and Calls and Job Offers |