After you have read and studied this chapter, you should be able to -
Explain Taylor’s theory of scientific management.
- Describe the Hawthorne studies and their significance to management.
- Identify the levels of Maslow’s hierarchy of needs and apply them to employee motivation.
- Distinguish between the
motivators and hygiene
factors identified by
Herzberg.
- Differentiate among
Theory X, Theory Y, and
Theory Z.
- Explain the key principles
of goal-setting, expectancy,
reinforcement, and equity
theories.
- Show how managers
put motivation theories
into action through
such strategies as
job enrichment, open
communication, and job
recognition.
- Show how managers
personalize motivation
strategies to appeal to
employees across the globe
and across generations.
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