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Multiple Choice Quiz
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1
To make sure an organization is operating efficiently and in a manner consistent with its intended strategy managers use:
A)controls.
B)financial statements.
C)substandards.
D)coercion.
2
In the case of a business enterprise, the major goals at the top of the organizational hierarchy are normally expressed in terms of:
A)revenue.
B)profitability.
C)expenses saved.
D)asset turnover.
3
Making sure through personal inspection and direct supervision that individuals and units behave in a way that is consistent with the goals of an organization is called:
A)output control.
B)personal control.
C)bureaucratic control.
D)self-control.
4
What was the name of the first person to describe bureaucratic controls?
A)Peter Drucker
B)Adam Smith
C)Max Weber
D)Jack Welch
5
Which of the following is the most likely form of control used by a firm with a functional structure and low integration?
A)bureaucratic controls
B)output controls
C)cultural controls
D)all of the above are used
6
Defects per thousand products is a(n) __________ control in a firm with a functional structure and low integration.
A)output
B)bureaucratic
C)personal
D)cultural
7
A control approach that suggests managers use several different financial and operational metrics to track performance and control of an organization is called:
A)the lean approach.
B)the balanced scorecard approach.
C)the six-sigma approach.
D)the unified supply chain approach.
8
According to its inventors, the balanced scorecard is most like which of the following?
A)a school report card
B)measuring spoons and cups
C)financial statements
D)the dials and indicators in an airplane cockpit
9
An informal channel through which managers can collect important information is called a(n):
A)backchannel.
B)informational network.
C)information flow channel.
D)contact channel.
10
Starbucks CEO Jim Donald calls 5 to 10 stores each morning to talk to the managers and other employees there to get a sense of how their stores are performing. This behavior best helps Jim Donald develop:
A)a relationship with external stakeholders.
B)a balanced scorecard.
C)a lean company.
D)a backchannel.





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