LO.1 | Define the term organizational behavior, and contrast McGregor's Theory X and Theory Y assumptions about employees. |
LO.2 | Identify the four principles of total quality management (TQM). |
LO.3 | Define the term e-business, and specify at least three OB-related issues raised by e-leadership. |
LO.4 | Contrast human and social capital, and explain why we need to build both. |
LO.5 | Define the term management, and identify at least five of the eleven managerial skills in Wilson's profile of effective managers. |
LO.6 | Characterize 21st-century managers. |
LO.7 | Describe Carroll's global corporate social responsibility pyramid, and discuss the problem of moral erosion. |
LO.8 | Identify four of the seven general ethical principles, and explain how to improve an organization's ethical climate. |
LO.9 | Describe the sources of organizational behavior research evidence. |