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Online Quizzes
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1
Ideally, an organization should experience no conflict.
A)True
B)False
2
A day off with pay that occurs one time only intended to allow the employee to recommit to the organization's values and mission is known as the dialectic method.
A)True
B)False
3
The devil's advocacy method of stimulating functional conflict involves assigning one person the role of critic.
A)True
B)False
4
The obliging (smoothing) style of handling dysfunctional conflict is appropriate for complex issues where the chance of misunderstanding is high.
A)True
B)False
5
The nondisclosure negotiation tactic involves partial disclosure of facts, failure to disclose a hidden fact, failure to correct the opponents' misperceptions, and concealment of the negotiator's own position.
A)True
B)False
6
When a situation is characterized by __________, managers should anticipate conflict.
A)extreme time pressure
B)ample resources
C)clear job boundaries
D)simple organizational structures
E)independent tasks
7
__________ is defined as conflict that raises different opinions regardless of the personal feelings of those involved.
A)Groupthink
B)Social loafing
C)Programmed conflict
D)Negotiation
E)The stepladder technique
8
A major drawback of the __________ method of stimulating functional conflict is that "winning the debate" may become more important than arriving at the best solution.
A)groupthink
B)devil's advocacy
C)stepladder technique
D)dialectic method
E)negotiation
9
The __________ style of handling dysfunctional conflict involves either passive withdrawal from the problem or active suppression of the issue.
A)integrating
B)obliging
C)dominating
D)avoiding
E)compromising
10
The primary strength of the __________ style of handling dysfunctional conflict is that it has a longer lasting impact because it deals with the underlying problem rather than merely with symptoms. It's primary weakness is that it is very time consuming.
A)integrating
B)obliging
C)dominating
D)avoiding
E)compromising





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