When employing informative listening,
|A)||Identify the central idea.|
|B)||Make a mental outline.|
|D)||These are all suggested in the textbook.|
Comprehensive listening is closely associated with
|D)||All of these.|
Which of the following four listening styles is NOT correctly defined?
|A)||In a people listening style, the listener is concerned with the other person's feelings.|
|B)||In a content listening style, the listener prefers clear, simple and concrete information.|
|C)||In an action listening style, the listener prefers precise and error-free information.|
|D)||In time-style listening, the listener is conscious of time and prefers brief information that is quickly to the point.|
Which of these statements about listening is INCORRECT?
|A)||Listening occurs without prior preparation.|
|B)||Listening includes constructing meaning.|
|C)||Listening includes responding.|
|D)||Listening includes remembering.|
Which statement concerning listening is correct?
|A)||In most conversations men and women spend equal amounts of time talking and listening.|
|B)||In business settings, women are less likely than men to smile and wait their turn.|
|C)||In a business setting, women tend to adopt more masculine styles of speaking and listening.|
|D)||In business settings, men are less likely than women to smile and wait their turn.|
Which of the following is NOT a barrier to listening mentioned in this chapter?
|D)||a passive listener|
Cognitive dissonance is a term that refers to
|A)||The competition during a conversation between a passive listener and a controlling listener.|
|B)||The situation that occurs when people arouse anxiety within each other during a conversation.|
|C)||The problem that results from a conversation between people with two different listening styles.|
|D)||The internal conflict a person feels when he/she holds two or more attitudes that are in opposition to each other.|
Which statement best describes the controlling listener?
|A)||His anxiety level creates psychological noise that hinders his understanding.|
|B)||She makes little effort to listen, believing that it involves no work.|
|C)||He attempts to control the information he receives, filtering out whatever doesn't agree with his beliefs.|
|D)||S/he likes to talk about himself/herself and his/her experiences.|
Which of the following is a trait of a poor listener?
|A)||Doesn't criticize, is non-judgmental.|
|B)||Gives little feedback.|
|D)||All of the above describe a poor listener.|
Which of the following is NOT a strategy for remembering?
|B)||Organizing the information.|
|D)||Study passively and comfortably.|
To assess means to
|A)||Determine the motives of someone.|
|B)||Determine the purposes of something.|
|C)||Determine the uses of something.|
|D)||Determine the value of something.|
Which of these is advice provided by the textbook for taking notes effectively?
|A)||Try to get as much detailed information as possible.|
|B)||Use only complete words and phrases.|
|C)||Highlight key points/essential information.|
|D)||Sit near the back of the classroom.|
A listener who takes what s/he has heard, rephrases it, and asks questions to be sure s/he understands correctly is using:
According to Hybels, a reason for the listener to try to determine the speaker's motives is to
|A)||be a critical listener.|
|B)||be an empathic listener.|
|C)||be able to determine what ideas are reasonable and which ones are only emotional.|
|D)||compare the speaker's experience with the listener's experience.|
A fact is different from an opinion because
|A)||A fact can be verified in multiple ways and an opinion is a personal belief.|
|B)||An opinion can be verified in multiple ways and a fact is a personal belief.|
|C)||A fact should be able to be found by everyone who applies the same test.|
|D)||A & C only.|
The textbook lists several strategies for effective empathetic listening. Which of the following is NOT listed?
|A)||Provide emotional support.|
|B)||Listen to the story.|
|C)||Use your own biases to solve the problem.|
|D)||Let the person work out the problem.|
Which of the following is/are suggestions in the textbook for talking so others will listen?
|A)||Become more aggressive.|
|B)||Engage in idle chit-chat in order to create a better listening environment.|
|C)||Know what you are talking about.|
|D)||Maintain one vocal style.|
According to the textbook, ILM stands for:
|A)||Industrial Light and Magic.|
|B)||Intellectual Listening Model.|
|C)||Integrative Listening Model.|
|D)||International Listening Mode.|
Which of the following can create difficulty in intercultural communication interactions, according to the textbook?
|A)||Lack of knowledge.|
|C)||Lack of sureness about the conventions that underlie the use of language.|
|D)||All of these are included.|
Which of the following is NOT a job of a critical listener?
|A)||Challenge and question ideas.|
|B)||Recognize your own biases.|
|C)||Relate points to your experience.|
|D)||Determine the speaker's motives.|