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Multiple Choice Quiz
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When employing informative listening,
A)Identify the central idea.
B)Make a mental outline.
D)These are all suggested in the textbook.
Comprehensive listening is closely associated with
A)Discriminative listening.
B)Action listening.
C)Appreciative listening.
D)All of these.
Which of the following four listening styles is NOT correctly defined?
A)In a people listening style, the listener is concerned with the other person's feelings.
B)In a content listening style, the listener prefers clear, simple and concrete information.
C)In an action listening style, the listener prefers precise and error-free information.
D)In time-style listening, the listener is conscious of time and prefers brief information that is quickly to the point.
Which of these statements about listening is INCORRECT?
A)Listening occurs without prior preparation.
B)Listening includes constructing meaning.
C)Listening includes responding.
D)Listening includes remembering.
Which statement concerning listening is correct?
A)In most conversations men and women spend equal amounts of time talking and listening.
B)In business settings, women are less likely than men to smile and wait their turn.
C)In a business setting, women tend to adopt more masculine styles of speaking and listening.
D)In business settings, men are less likely than women to smile and wait their turn.
Which of the following is NOT a barrier to listening mentioned in this chapter?
A)cognitive dissonance
C)time-style focus
D)a passive listener
Cognitive dissonance is a term that refers to
A)The competition during a conversation between a passive listener and a controlling listener.
B)The situation that occurs when people arouse anxiety within each other during a conversation.
C)The problem that results from a conversation between people with two different listening styles.
D)The internal conflict a person feels when he/she holds two or more attitudes that are in opposition to each other.
Which statement best describes the controlling listener?
A)His anxiety level creates psychological noise that hinders his understanding.
B)She makes little effort to listen, believing that it involves no work.
C)He attempts to control the information he receives, filtering out whatever doesn't agree with his beliefs.
D)S/he likes to talk about himself/herself and his/her experiences.
Which of the following is a trait of a poor listener?
A)Doesn't criticize, is non-judgmental.
B)Gives little feedback.
C)Is closed-minded.
D)All of the above describe a poor listener.
Which of the following is NOT a strategy for remembering?
B)Organizing the information.
D)Study passively and comfortably.
To assess means to
A)Determine the motives of someone.
B)Determine the purposes of something.
C)Determine the uses of something.
D)Determine the value of something.
Which of these is advice provided by the textbook for taking notes effectively?
A)Try to get as much detailed information as possible.
B)Use only complete words and phrases.
C)Highlight key points/essential information.
D)Sit near the back of the classroom.
A listener who takes what s/he has heard, rephrases it, and asks questions to be sure s/he understands correctly is using:
B)active listening
C)passive listening
D)skilled note-taking
According to Hybels, a reason for the listener to try to determine the speaker's motives is to
A)be a critical listener.
B)be an empathic listener.
C)be able to determine what ideas are reasonable and which ones are only emotional.
D)compare the speaker's experience with the listener's experience.
A fact is different from an opinion because
A)A fact can be verified in multiple ways and an opinion is a personal belief.
B)An opinion can be verified in multiple ways and a fact is a personal belief.
C)A fact should be able to be found by everyone who applies the same test.
D)A & C only.
The textbook lists several strategies for effective empathetic listening. Which of the following is NOT listed?
A)Provide emotional support.
B)Listen to the story.
C)Use your own biases to solve the problem.
D)Let the person work out the problem.
Which of the following is/are suggestions in the textbook for talking so others will listen?
A)Become more aggressive.
B)Engage in idle chit-chat in order to create a better listening environment.
C)Know what you are talking about.
D)Maintain one vocal style.
According to the textbook, ILM stands for:
A)Industrial Light and Magic.
B)Intellectual Listening Model.
C)Integrative Listening Model.
D)International Listening Mode.
Which of the following can create difficulty in intercultural communication interactions, according to the textbook?
A)Lack of knowledge.
B)Insufficient language.
C)Lack of sureness about the conventions that underlie the use of language.
D)All of these are included.
Which of the following is NOT a job of a critical listener?
A)Challenge and question ideas.
B)Recognize your own biases.
C)Relate points to your experience.
D)Determine the speaker's motives.

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