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Multiple Choice Quiz
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What is the correct order for the first three steps in conflict resolution?
A)discussing shared goals, an intrapersonal evaluation, an interpersonal definition
B)an interpersonal definition, discussing shared goals, an intrapersonal evaluation
C)an intrapersonal evaluation, an interpersonal definition, discussing shared goals
D)an interpersonal definition, an intrapersonal evaluation, discussing shared goals
Which statement correctly describes the process of conflict resolution?
A)It is an effort to agree on a win-win solution.
B)If the steps are carefully followed, it is virtually foolproof.
C)A third party who is neutral is needed to help the partners negotiate.
D)It is dangerous to wait too long after finishing the process for an overall assessment.
What is the name of the stage of conflict resolution when the partners get together to work out their definition of the problem, being careful to listen to each other and to talk assertively?
A)evaluating the costs and rewards
B)listening empathically
C)agreeing on an interpersonal definition of the problem
D)describing a win-win situation
In the fourth stage of conflict resolution, partners
A)come up with possible solutions
B)define shared goals
C)analyze the problem alone
D)define the problem
The final stage of the process of conflict resolution is evaluating the solution. Which statement best describes this stage?
A)It should take place within 24 hours of the partners' final agreement on the best solution, while memories are still fresh.
B)It should involve a trained negotiator, even if the rest of the process has not.
C)It should always lead to a win-win situation, if the steps have been followed properly.
D)It should be done some time later, because human behavior does not change overnight.
When considering conflict at work, the textbook suggests which of the following?
A)Aggressively state your message.
B)Focus on the others' personalities.
C)Interrupt when your side is not being represented correctly.
D)Plan to evaluate solutions.
Considering conflict resolution in the workplace, the textbook suggests which of the following as the first step?
A)Plan, prepare and rehearse.
B)Address the issue immediately.
C)Adopt an adversarial attitude.
D)Aggressively state the message.
Which of the following items is NOT a common source of conflict?
D)work distribution
Which of the following approaches to managing group conflict is correctly defined?
A)Accommodation – the leader gives in to the wishes of the majority of the group.
B)Avoiding – the group has split into factions and are so far apart that they all agree to avoid discussing the issue.
C)Compromise – the leader is willing to compromise with the wishes of the majority of the group.
D)Competition – group members care about winning more than they care about the feelings of other members.
Which of the following is NOT a successful technique for dealing with rejection?
A)avoid self-defeating assumptions
B)adopt a constructive attitude
C)do not let it compromise or derail your dreams
D)learn from it
Kali Munro, a psychotherapist, offers which tip/tips for handling online conflict?
A)discuss the situation with others
B)think about what you want to accomplish and verbalize it
C)start and end your post with positive, affirming, and validating statements
D)all of the above
In a study by The Institute of American Values, which of the following techniques did NOT improve happiness in unhappy relationships?
C)Work ethic
D)Personal happiness
Conflict is destructive when it
A)Polarizes groups so that cooperation is reduced.
B)Invents new approaches to problems.
C)Destroys the morale of people.
D)A and C only.
Conflict in groups can occur over perceptual differences such as
A)Culture, race, and ethnicity
B)Gender and sexuality
C)Knowledge or previous experiences
D)All of the above
Which of the following defensive behaviors is correctly matched with its supportive response?
A)Neutrality versus spontaneity
B)Evaluation versus equality
C)Certainty versus provisionalism
D)Control versus empathy

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