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Organizational Behavior: Solutions for Management

Paul D. Sweeney, University of Central Florida
Dean B. McFarlin, University of Dayton

Organizational Behavior and Effective Management

Multiple Choice Quiz

Please answer all questions


1	Two areas that are influencing and impacting corporations and managers today are the rapid pace of change and
		A)	demographic increases.
		B)	complexity of the work environment.
		C)	organizational culture changes.
		D)	managerial ineptness.


2	The field of organizational behavior examines such questions as the nature of leadership, effective team development, __________, and ___________.
		A)	interpersonal conflict resolution; motivation of individuals
		B)	organizational control; conflict management
		C)	motivation of individuals; planning
		D)	planning; development


3	____________ is attributed with developing the scientific management perspective.
		A)	Elton Mayo
		B)	Robert Owens
		C)	Frank Gilbreth
		D)	Frederick Taylor


4	Which perspective is hailed as being responsible for launching research into such topics as leadership effectiveness and group dynamics?
		A)	Human relations approach
		B)	Scientific management
		C)	Contingency approach
		D)	Hawthorne effect


5	Of the four building block skills, which one is frequently considered to be the largest behavior management challenge?
		A)	The ability to inspire employees
		B)	The ability to analyze situations correctly
		C)	Personal flexibility and adaptability
		D)	Outstanding perceptual skills


6	Which of these skills is considered to be the cornerstone of the four building block skills?
		A)	Personal flexibility
		B)	Self-insight
		C)	Perceptual skills
		D)	Leadership capabilities


7	Which of these approaches argues that there is no single best way to manage behavior?
		A)	Hawthorne
		B)	Scientific Management
		C)	The cornerstone skill
		D)	Contingency


8	The area of "knowledge foundation" deals with the importance of
		A)	understanding organizational behavior.
		B)	the behavior management process.
		C)	development of solutions for achieving behavioral goals.
		D)	identification of the causes of behavior.


9	Which of these steps of the behavior management process involves implementation of selected strategy, monitoring for effectiveness, and performing necessary adjustments?
		A)	Step three
		B)	Step two
		C)	Step four
		D)	Step one


10	________ is/are a key trend that is having a significant impact on behavior management today.
		A)	Information technology
		B)	Reverse discrimination
		C)	Decreasing the amount of training for managers
		D)	Stay-at-home mothers


11	What is contributing to organizations taking a look at employee groups that had previously been overlooked, ignored, or shutout?
		A)	Current discrimination laws
		B)	Government monetary incentives
		C)	New behavior management theories
		D)	Economic pressures


12	One way businesses can benefit from diversity in the work force is
		A)	increased popularity.
		B)	increased understanding of the marketplace.
		C)	increased employee satisfaction.
		D)	minimizing EEOC/AA investigations.


13	One drawback to the technology of today is
		A)	it can actually accelerate the speed at which crises can strike a nation.
		B)	it can keep employees too busy to stay in touch with their employers and organizations.
		C)	it can decrease waste and efficiency in organizations.
		D)	it can reduce the need for familiar methods of communication such as telegraph and faxes.


14	The percentage of employees who work 50 or more hours per week has risen by _____ over the past twenty years.
		A)	25%
		B)	40%
		C)	30%
		D)	37.5%


15	During the last thirty years, the percentage of dual-career married couples has grown by
		A)	24 percent.
		B)	96 percent.
		C)	60% percent.
		D)	36% percent.

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