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Organizational Behavior: Solutions for Management
Paul D. Sweeney, University of Central Florida
Dean B. McFarlin, University of Dayton
Organizational Behavior and Effective Management
Multiple Choice Quiz
Please answer all questions
Two areas that are influencing and impacting corporations and managers today are the rapid pace of change and
complexity of the work environment.
organizational culture changes.
The field of organizational behavior examines such questions as the nature of leadership, effective team development, __________, and ___________.
interpersonal conflict resolution; motivation of individuals
organizational control; conflict management
motivation of individuals; planning
____________ is attributed with developing the scientific management perspective.
Which perspective is hailed as being responsible for launching research into such topics as leadership effectiveness and group dynamics?
Human relations approach
Of the four building block skills, which one is frequently considered to be the largest behavior management challenge?
The ability to inspire employees
The ability to analyze situations correctly
Personal flexibility and adaptability
Outstanding perceptual skills
Which of these skills is considered to be the cornerstone of the four building block skills?
Which of these approaches argues that there is no single best way to manage behavior?
The cornerstone skill
The area of "knowledge foundation" deals with the importance of
understanding organizational behavior.
the behavior management process.
development of solutions for achieving behavioral goals.
identification of the causes of behavior.
Which of these steps of the behavior management process involves implementation of selected strategy, monitoring for effectiveness, and performing necessary adjustments?
________ is/are a key trend that is having a significant impact on behavior management today.
Decreasing the amount of training for managers
What is contributing to organizations taking a look at employee groups that had previously been overlooked, ignored, or shutout?
Current discrimination laws
Government monetary incentives
New behavior management theories
One way businesses can benefit from diversity in the work force is
increased understanding of the marketplace.
increased employee satisfaction.
minimizing EEOC/AA investigations.
One drawback to the technology of today is
it can actually accelerate the speed at which crises can strike a nation.
it can keep employees too busy to stay in touch with their employers and organizations.
it can decrease waste and efficiency in organizations.
it can reduce the need for familiar methods of communication such as telegraph and faxes.
The percentage of employees who work 50 or more hours per week has risen by _____ over the past twenty years.
During the last thirty years, the percentage of dual-career married couples has grown by
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