Management: A Pacific Rim Focus - Enhanced Edition

Margaret Tein, Faculty of Engineering, RMIT University
Graham Matthews, School of Management, RMIT University

Managerial Communication

Multiple Choice Quiz

Select the most suitable answer for each of the following questions.


1	Communication difficulties that are caused by the words used are
		A)	communication barriers
		B)	semantic blockages
		C)	interpretation problems
		D)	projections


2	The process of acquiring and making sense of information in the environment is
		A)	reception
		B)	collection
		C)	perception
		D)	reviewing


3	The roles of disseminator and spokesperson require managers to have
		A)	visionary skills
		B)	leadership skills
		C)	effective communication skills
		D)	an out-going personality


4	An advantage of written communication is that it
		A)	speeds up communication
		B)	directs the message where intended
		C)	develops better employee relations
		D)	allows more careful consideration


5	Downward communication is used for all of the following except
		A)	job instructions
		B)	progress reports
		C)	job rationales
		D)	performance feedback


6	Which of the following is not a form of non-verbal communication
		A)	proxemics
		B)	posters
		C)	kinesics
		D)	object language


7	Lateral or diagonal exchange of messages with the work unit is
		A)	vertical communication
		B)	divisional communication
		C)	direct communication
		D)	horizontal communication


8	Timely and informal communication is
		A)	direct
		B)	written
		C)	informal
		D)	oral


9	When a listener follows the general gist of a message, they are engaging in
		A)	active listening
		B)	casual listening
		C)	passive listening
		D)	immediate listening


10	The communication process involves all of the following except
		A)	decoding
		B)	receiver
		C)	noise
		D)	performing

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