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Organisational Behaviour: European Edition, 2/e
Robert Kreitner, Arizona State University
Angelo Kinicki, Arizona State University
Marc Buelens, University of Ghent

Organisational Effectiveness and Design

Self-test Questions - Quiz 1



1

An organization is defined as a system of consciously coordinated activities or forces of two or more persons.
A)True
B)False
2

An organization embodies coordination of effort, a common goal, division of labour, and hierarchy of authority.
A)True
B)False
3

An open system depends on constant interaction with the environment for survival.
A)True
B)False
4

The biological model characterizes the organization as having permeable boundaries.
A)True
B)False
5

Organic organizations tend to be successful in stable, certain environments.
A)True
B)False
6

An organization chart reveals an organization's
A)line and staff positions.
B)suppliers.
C)customers.
D)relationship with the environment.
E)economic efficiency criteria.
7

Historically, spans of control of _________ were considered best.
A)3 to 4
B)5 to 6
C)7 to 8
D)10 to 15
E)15 to 20
8

A closed system is
A)based on the concept of homeostasis.
B)capable of self-correction.
C)a self-sufficient entity.
D)able to grow and develop.
E)dependent on the environment.
9

According to Max Weber __________ would enhance bureaucratic effciency by insuring people were hired and fired on competence instead of favouritism.
A)a framework of rules
B)unity of command
C)division of labour
D)a hierarchy of authority
E)administrative impersonality
10

According to the criterion of _________ effectiveness is gauged by how well the organization meets or exceeds its stated objectives.
A)strategic constituencies satisfaction
B)goal accomplishment
C)external processes
D)internal processes
E)resource acquisition
11

A(n) _________ enables management to identify all parties significantly impacted by the organization's performance.
A)stakeholder audit
B)strategic constituency
C)narrow span of control
D)organization chart
E)hierarchy of authority
12

When measuring organizational effectiveness, the _________ approach is appropriate when inputs have a traceable impact on results or output.
A)internal processes
B)goal accomplishment
C)stakeholder audit
D)strategic constituencies
E)resource acquisition
13

According to the _________ model, an organization's structure is determined largely by a dominant coalition of top-management strategists.
A)organic
B)mechanistic
C)bureaucratic
D)strategic choice
E)technological
14

According to the criterion of _________ effectiveness is gauged by how well the interior of the organization functions.
A)strategic constituencies satisfaction
B)goal accomplishment
C)external processes
D)internal processes
E)resource acquisition
15

When telling a management trainee about the new organizational patterns, it would be correct to say that _________ organizations are the result of reengineering and are focused on _________.
A)horizontal; customers
B)hourglass; the Internet
C)bureaucratic; rules
D)inverted; technology
E)virtual; entrepreneurs