When you finish studying the material in this chapter, you should be able to:

• Distinguish between a ‘team’ and a ‘group’.
• Identify and describe the four types of work teams.
• Explain the ecological model of work team effectiveness.
• Discuss why teams fail.
• List at least three things organisations can do to build trust.
• Distinguish two types of cohesiveness and summarise the related research findings.
• Define quality circles, virtual teams and self-managed teams.