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Multiple Response Quiz
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1
Studies have shown that the quality of managerial communication was positively related to organisational performance.
A)true
B)false
2
The conduit model assumes that, communication transfers intended meanings from person to person.
A)true
B)false
3
According to the perceptual model of communication, selecting a medium consists of translating mental thoughts into a code or language that can be understood by others.
A)true
B)false
4
The perceptual model of communication is based on the belief that a receiver creates the meaning of a message in his or her mind.
A)true
B)false
5
Information richness refers to the complexity of the encoding process.
A)true
B)false
6
The contingency model of media selection is based on the interaction between information richness and the complexity of the problem or situation at hand.
A)true
B)false
7
Little eye contact and downward glances are characteristic of an assertive communication style.
A)true
B)false
8
Research indicated that men and women interpret touching differently.
A)true
B)false
9
The nonverbal communication cues associated with facial expressions are consistent across different cultures.
A)true
B)false
10
Eye contact can signal the beginning and end of conversation. We tend to look away from others when beginning to speak and to look at them when done.
A)true
B)false
11
Maintaining eye contact and leaning toward the speaker are ways to improve one’s nonverbal communication skills.
A)true
B)false
12
Listening comprehension is positively related to reading abilities and academic achievement.
A)true
B)false
13
Listener comprehension is a function of characteristics of the listener, speaker, message, and environment.
A)true
B)false
14
Results-style listeners want to know the rationale behind the message. They must be convinced about a point of view before accepting it.
A)true
B)false
15
Reasons-style listeners are people oriented and like to know the whole story before making a decision.
A)true
B)false
16
Process style listeners prefer to receive background information before having a thorough discussion.
A)true
B)false
17
A good listener spends most of his or her time listening for facts.
A)true
B)false
18
Men and women generally use different linguistic styles.
A)true
B)false
19
Employees acquire the majority of their on-the-job information from the grapevine.
A)true
B)false
20
Managers can discourage communication distortion by de-emphasizing power differences between themselves and their subordinates.
A)true
B)false
21
Telecommuting offers increased flexibility and autonomy for workers and also reduction of capital costs for employers.
A)true
B)false
22
An employee who misses a meeting for which he or she has never received a confirmation memo was the victim of a receiver barrier.
A)true
B)false
23
A student who is talking to a friend during a lecture and then asks the professor the same question that was just answered was the victim of an encoding barrier.
A)true
B)false
24
The ________ model depicts communication as a pipeline in which information and meaning are perfectly transferred from one person to another.
A)rational
B)normative
C)garbage can
D)conduit
E)perceptual
25
Experts criticise the conduit model of communication because it
A)contains no feedback loop.
B)does not adequately stress the importance of the message medium.
C)assumes communication transfers intended meanings.
D)equates the sender and the message.
E)is applicable only to individual senders, not groups or organizations.
26
________ translates mental thoughts into a code or language that can be understood by others.
A)Medium richness
B)Decoding
C)Transmission
D)Encoding
E)The feedback loop
27
_________ consists of translating verbal, oral, or visual aspects of a message into a form that can be interpreted.
A)Medium richness
B)Decoding
C)Transmission
D)Encoding
E)The feedback loop
28
According to the perceptual model of communication, ______ is anything that interferes with the transmission and understanding of a message.
A)decoding
B)interference
C)miscommunication
D)static
E)noise
29
Speech impairments, poor telephone connections, and illegible handwriting are all examples of
A)noise.
B)miscommunication.
C)media.
D)information richness.
E)static.
30
Richness of information is gauged by how
A)emotionally laden the information is.
B)much new understanding it can carry.
C)personally relevant it is to the sender.
D)valuable the information is to the receiver.
E)difficult the information is to decode.
31
Which of the following rankings (high to low) represents the relative information richness of media?
A)face-to-face, telephone, personal written, formal written, formal numeric.
B)personal written, face-to-face, telephone, formal written, formal numeric.
C)face-to-face, personal written, formal written, telephone, formal numeric.
D)telephone, personal written, face-to-face, formal written, formal numeric.
E)formal written, personal written, telephone, face-to-face, formal numeric.
32
Which medium has the greatest information richness?
A)face-to-face.
B)telephone.
C)formal numeric.
D)personal written.
E)formal written.
33
Announcing a large layoff with a routine memo is an example of
A)using feedback to check comprehension.
B)decoding a message inaccurately.
C)using an inappropriate encoding method.
D)a mismatch between the medium and the message.
E)inferring an unintended meaning.
34
According to the contingency model for selecting media, which of the following choices falls into the overload zone?
A)The formal written medium for a high-complexity problem.
B)The face-to-face medium for a high-complexity problem.
C)The telephone medium for a low-complexity problem.
D)The formal numeric medium for a low-complexity problem.
E)The personal written medium for a high-complexity problem.
35
A(n) _________ communication style is expressive and self-enhancing, but takes unfair advantage of others.
A)nonassertive
B)assertive
C)reasons
D)aggressive
E)results
36
A(n) ______ communication style is characterized by timed and self-denying behaviour.
A)nonassertive
B)assertive
C)reasons
D)aggressive
E)results
37
_______ is (are) an example of nonverbal behaviour of someone with a nonassertive communication style.
A)Little eye contact
B)Comfortable but firm posture
C)Selective interruptions
D)Frequent interruptions
E)A strong, steady voice
38
Which of the following verbal patterns is characteristic of an aggressive communicator?
A)The use of “I” statements.
B)Qualifiers.
C)Sexist or racist terms.
D)Negators.
E)Fillers.
39
One way to improve one’s nonverbal communication skills is to
A)look or turn away from the speaker.
B)lean toward the speaker.
C)avoid maintaining eye contact.
D)refrain from smiling.
E)keep the head motionless.
40
________ style listeners like to discuss issues in detail. They prefer to receive background information prior to having a through discussion.
A)Process
B)Assertive
C)Aggressive
D)Results
E)Reasons
41
Which of the following is a typical behaviour exhibited by a reasons-style listener?
A)Direct and action oriented.
B)Future oriented.
C)Weighing and balancing everything.
D)People oriented.
E)Having a high concern for quality.
42
One characteristic of good listeners is that they
A)deny unfavorable information.
B)are easily distracted.
C)listen for facts.
D)tune out dry subjects.
E)listen for the central or overall ideas.
43
Which of the following is true?
A)Men are more likely to boast about themselves than women are.
B)Men and women use similar linguistic styles.
C)Women are less likely to admit weaknesses than men are.
D)Women are less likely to ask clarification questions.
E)Men are more likely to share credit for success.
44
________ is the exchange of information between managers and employees.
A)Genderflex
B)The grapevine
C)Hierarchical communication
D)A liaison
E)Linguistic style
45
The _______ grapevine pattern is most frequent.
A)cluster
B)probability
C)conduit
D)single strand
E)gossip
46
Which of the following statements about the grapevine is true?
A)It is slower than normal channels.
B)It provides employees with the majority of their on-the-job information.
C)It is about 85% accurate.
D)It most often follows a gossip pattern.
E)People rely on it when they feel secure.
47
Employees tend to distort upward communication when
A)their supervisors have little power.
B)they trust their supervisors.
C)they perceive their supervisors as incompetent.
D)they have high aspirations for upward mobility.
E)their supervisors have little upward influence.
48
Frank, a regional sales manager, has made five telephone calls to a potential customer within the last four days. None of the calls were returned. Frank finally gives up trying to make the sales call. John is a victim of a ….. barrier.
A)decoding
B)receiver
C)sender
D)message
E)medium
49
A customer gets incorrect information from a customer service agent because he was recently hired and lacks experience. This is an example of a(n) _______ barrier.
A)sender
B)receiver
C)message
D)decoding
E)feedback





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