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Operations Management Volume 12Ford Flexible Manufacturing – Chicago Assembly Plant Ford Supplier Organization featuring SYFord – Supply Chain ManagementBMW Customer ServiceDHL – Global Delivery ServiceBP Greenhouse Gas Reduction Project
Operations Management Volume 11What is Operations ManagementThe Product-Process MatrixThe Service System Design Matrix
Operations Management Volume 10 Queueing: Featuring Disney World Process System Improvement: Strategy and Planning featuring Gortrac Process System Improvement: Implementation featuring Gortrac Operations Management: Featuring St Alexius Medical Center