Part 1 Introduction

1 The Exceptional Manager: What You Do, How You Do It

2 Management Theory: Essential Background for the Successful Manager

Part 2 The Environment of Management

3 The Manager’s Changing Work Environment & Ethical Responsibilities: Doing the Right Thing

4 Global Management: Managing across Borders

Part 3 Planning

5 Planning: The Foundation of Successful Management

6 Strategic Management: How Star Managers Realize a Grand Design

7 Individual & Group Decision Making: How Managers Make Things Happen

Part 4 Organizing

8 Organizational Culture, Structure, & Design: Building Blocks of the Organization

9 Human Resource Management: Getting the Right People for Managerial Success

10 Organizational Change & Innovation: Lifelong Challenges for the Exceptional Manager

Part 5 Leading

11 Managing Individual Differences & Behavior: Supervising People as People

12 Motivating Employees: Achieving Superior Performance in the Workplace

13 Groups & Teams: Increasing Cooperation, Reducing Conflict

14 Power, Influence, & Leadership: From Becoming a Manager to Becoming a Leader

15 Interpersonal & Organizational Communication: Mastering the Exchange of Information

Part 6 Control

16 Control: Techniques for Enhancing Organizational Effectiveness

Epilogue: The Future of Management & the Keys to Your Managerial Success

Appendix: The Project Planner’s Toolkit: Flowcharts, Gantt Charts, & Break-Even Analysis