Part One - Supervisory Management

CHAPTER 1 - The Supervisor’s Role in Creating a Positive Workplace

Part Two - Planning and Problem Solving

CHAPTER 2 - Setting Goals, Making Plans, and Improving Costs

CHAPTER 3 - Problem Solving and Managing Information

Part Three - Organizing, Staffing, and Training

CHAPTER 4 - Organizing an Effective Department

CHAPTER 5 - Staffing with Human Resources

CHAPTER 6 - Training and Developing Employees

Part Four - Leading the Workforce

CHAPTER 7 - Leadership Skills, Styles, and Qualities

CHAPTER 8 - Effective Employee Communication

Part Five - Motivating Employees to Perform

CHAPTER 9 - Understanding and Motivating People at Work

CHAPTER 10 - Counseling and Performance Management

Part Six - Controlling

CHAPTER 11 - Control: Monitoring and Improving Results

CHAPTER 12 - Appraising Employee Performance

Part Seven - Contemporary Concerns of Supervision

CHAPTER 13 - Building Groups, Managing Teams, and Resolving Conflict

CHAPTER 14 - Managing a Diverse Workforce

CHAPTER 15 - The Supervisor's Role in Employee Safety and Health, and Labor Relations

Part Eight - Appendixes

APPENDIX A - Overall Self-Assessment and Personal Development Plan

APPENDIX B - Your Career in Supervision and Management