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Chapter Quiz
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1
The process of analyzing gaps between forecasted and actual conditions and identifying the causes and possible solutions is known as ________________.
A)problem solving
B)continuous improvement
C)decision making
D)goal setting
2
_________ is choosing a solution from a list of alternative courses of action.
A)Problem solving
B)Continuous improvement
C)Decision making
D)Goal setting
3
__________ is a set of moral principles applied to the corporate setting.
A)Problem solving
B)Decision making
C)Business ethics
D)Contingency factors
4
A _____________ is a graphic representation of the problem solving process and demonstrates how each alternative forks into possible solutions.
A)cost-benefit analysis
B)decision tree
C)programmed decision
D)SWOT analysis
5
Which of the following is used by managers to weigh the pros and cons of a decision and its alternatives?
A)Cost-benefit analysis
B)Decision tree
C)Programmed decision
D)SWOT analysis
6
In group problem-solving, the devil’s advocate performs which role?
A)Solicits information, ideas and opinions from others.
B)Expresses the depth and breadth of feelings on an issue.
C)Offers an assessment of the benefits and advantages.
D)Identifies the costs, drawbacks and disadvantages.
7
Groups using idea generation to encourage free thinking of opinions and prohibiting negative judgments is referred to as ______________.
A)creativity
B)free thinking
C)programmed decision
D)brainstorming
8
___________ is a computerized system which collects, analyzes, exchanges and delivers information to assist managers in decision making.
A)Programmed decisions
B)Evidence-based management
C)Data
D)Management information system
9
__________ uses objective and scientific information as the basis of effective decision making.
A)Information
B)Evidence-based management
C)Data
D)Management information system
10
Companies emphasizing new ways of thinking by encouraging employees to continually learn and share their knowledge are called _________________.
A)learning organizations
B)knowledge management
C)management information systems
D)evidence-based management





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