F. Robert Jacobs,
Indiana University Richard B. Chase,
University of Southern California
ISBN: 0078024021 Copyright year: 2014
Feature Summary
Chapter opening vignettes set the stage and help pique students’ interest in the material to be studied.
OSCM at Work boxes provide examples or expansions of the topics presented by highlighting leading companies practicing new, breakthrough ways to run their operations.
Examples follow quantitative topics with detailed worked-out solutions for every example available on the text website.
Strategy, Process, and Analytics icons highlight material throughout the text that deal with these OSCM topics.
Excel icons point out concepts where Excel templates are available on the text website.
QR codes direct students to ScreenCam tutorials which demonstrate chapter content using Excel and other software platforms.
Solved problems appear at the end of the chapter and include worked-out solutions, giving students a review before solving problems on their own.
The Concept Connections grids at the end of every chapter draw students’ attention to the main points, key terms, and formulas for each learning objective.
Practice Exams include many straightforward review questions that test mastery and integration/application level understanding.
2014