Part 1: Supply Chain: A Perspective for Operations Management Chapter 1: Introduction to Managing Operations Across the Supply Chain Chapter 2: Operations and Supply Chain Strategy Part 2: Foundations of Operations Management Chapter 3: Managing Processes and Capacity Chapter 3: Supplement: Process Mapping and Analysis Chapter 4: Product/Process Innovation Chapter 5: Manufacturing and Service Process Structures Chapter 6: Managing Quality Chapter 6: Supplement: Quality Improvement Tools Chapter 7: Managing Inventories Chapter 8: Lean Systems Part 3: Integrating Relationships Across the Supply Chain Chapter 9: Customer Service Management Chapter 10: Sourcing and Supply Management Chapter 11: Logistics Management Part 4: Planning for Integrated Operations Across the Supply Chain Chapter 12: Demand Planning: Forecasting and Demand Management Chapter 13: Sales and Operations Planning Chapter 14: Materials and Resource Requirements Planning Part 5: Managing Change in Supply Chain Operations Chapter 15: Project Management Chapter 15: Supplement: Advanced Methods for Project Scheduling Chapter 16: Sustainable Operations Management—Preparing for the Future |