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Multiple Choice Quiz
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1
The best type of inspection to use is:
A)100 percent inspection.
B)sequential sampling.
C)continuous sampling
D)carried out by a commercial testing laboratory.
E)dependent on the nature of the purchase.
2
The match between a commercially available material, good or service and the intended function is known as:
A)suitability
B)quality.
C)best buy.
D)reliability.
E)functionality.
3
An external failure cost is:
A)returns to suppliers.
B)lost labor.
C)warranty costs.
D)scrap and rework costs.
E)all of the above.
4
Supply may contribute to the containment of the costs of poor quality by addressing:
A)appraisal costs.
B)internal costs.
C)external costs.
D)prevention costs.
E)all of the above.
5
A sampling technique that is based on the cumulative effect of information that every additional item in the sample adds as it is inspected is called:
A)random sampling.
B)sequential sampling.
C)100 percent testing.
D)cumulative sampling.
E)additive testing.
6
The characteristic of a service that has the greatest impact on the ability to define, measure and control service quality is:
A)nature of the demand.
B)monetary value of the service.
C)degree of repetitiveness.
D)degree of tangibility.
E)direction of the service.
7
Total quality management (TQM) tools include:
A)vendor-managed inventory.
B)statistical process control (SPC)
C)quality function deployment (QFD).
D)b and c
E)a, b, and c.
8
Quality control in services is:
A)more difficult for customized services delivered by highly skilled workers.
B)more difficult for standardized services delivered by low-skilled workers.
C)performed exactly the same for small, medium, and large service providers.
D)especially difficult if the service is a combination of tangible and intangible.
E)most easily done on the buyer's premises after the service is delivered.
9
All quality improvement programs for goods are initiated by a desire to:
A)lower costs.
B)increase prices.
C)reduce incoming inspection.
D)eliminate incoming inspection.
E)beat the competition.
10
ISO 9001:2008:
A)provides common quality standards across all sectors of the United States economy.
B)provides guidance for continuous improvement of quality management systems to achieve sustained customer satisfaction.
C)was established by the International Supply Organization to focus quality efforts on supplier relationships.
D)was developed and first issued in the United States and later adopted worldwide.
E)was designed to recognize U.S. organizations that excel in quality achievements and quality management.





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