Computer Accounting
Information Center
About the Author
Book Preface
Feature Summary
Sample Chapter
Installing QuickBooks ...
Table of Contents

Student Edition
Instructor Edition
Computer Accounting with QuickBooks® 2012, 14/e

Donna Kay, Maryville University of Saint Louis

ISBN: 0078025346
Copyright year: 2013


QuickBooks 2012 FAQs

Teaching QuickBooks

Q. Why should I teach / learn QuickBooks as opposed to other accounting information systems?
A. In the business world, QuickBooks is used heavily in a wide variety of industries. Thus, QuickBooks knowledge is in high demand for all size companies. By using QuickBooks, students will be well equipped and often sought after by companies.

Q. Interested in teaching QuickBooks online?
A. Computer Accounting with QuickBooks® 2012 is available with PageOut, more information about Page Out is available at Also, see the Instructor's Resource Guide DVD that contains Tips for Teaching QuickBooks Online.

Q. What if I have a question while teaching or need ideas for teaching QuickBooks Accountant 2012?
A. Help, resources, and updates can be obtained through the use of the Instructional Resource DVD and the Online Learning Center. The author, Donna Kay, presents Webinars for adopters of the text. For more information about webinars, please contact your McGraw Sales Rep.

Q. How do I access the Instructor Resources in the Online Learning Center?
A. To receive access to the Instructor Resources on the OLC you must contact your McGraw Hill Sales Rep for a username and password.

Textbook: Computer Accounting with QuickBooks® 2012

Q. How do I use the QuickBooks® Accountant 2012 data files?
A. There are two ways to use the data files (.QBM) on the CD that accompanies the Computer Accounting with QuickBooks 2012 text.

    Instructions A:
  1. Copy the .QBM data files from the data file CD to a USB drive, hard drive, or desktop.
  2. Follow the instructions in the text to open and use the .QBM files.
    Instructions B:
  1. Insert the CD.
  2. Open the QuickBooks software.
  3. Click File, Open or Restore company.
  4. Restore a portable file. Click Next.
  5. Select Look in: <CD Drive>.
  6. Double-click Data File folder.
  7. Select appropriate .QBM file. Click Open.
  8. Click Next.
  9. Save in: <following remaining instructions on page 1.14 in text>.

Note: The Student data files can also be downloaded from the Online Learning Center.

Q. Are there instructor solution files that go with the Computer Accounting with QuickBooks 2012 text?
A. Backup solution files are provided to the Instructor on the Instructor's Resource Guide DVD. These solution files are not necessary to complete the QuickBooks assignments. Instead these files are used in case of an error in the student's data files or if you want to skip assignments in the text. Instructors may post the backup files on a course website or a network drive. If you are a student and need the backup data files, see your instructor. Also, the Online Learning Center has some data files and posts updates as needed.

Installing: QuickBooks® 2012

Q. What steps should I take to order the trial version of QuickBooks 2012 from Intuit?
A. Computer Accounting with QuickBooks® 2012 is one of the rare textbooks that offers a 140-day trial software bundled with the text. Without the textbook, QuickBooks® 2012 is not offered in a trial version currently. However, you can demo trial versions of similar products, like QuickBooks Online or QuickBooks Premier 2012 online at:

Q. How do I obtain a QuickBooks educational site license? A. The educational site license information is available from the QuickBooks web site at: Or by calling 1-800-498-7401 ex. 14222.

Q. How do I install the trial version of QuickBooks® 2012 that come with this text?
  1. Insert the QuickBooks Accountant software CD into the CD drive.
  2. When the QuickBooks Installation Wizard appears, following the onscreen instructions to install the software.
  3. If you already have another version of QuickBooks software running on your computer, you can select to replace it with the newer version or to install both versions.
  4. When requested, enter the License and Product number on the front of the envelope containing the QuickBooks software CD.
  5. You will need to register the trial version and you will be able to use the software for 140 days after it is registered. Therefore, you may want to wait to install the software until you need to use it for your QuickBooks course.

Features: QuickBooks® Accountant 2012

Q. Do I need to use the backup and restore feature?
A. In a typical business environment, you would use the backup feature periodically, but then continue to use the company data file on the hard drive (File, Open Company). In the text, you use the backup and restore feature to avoid overwriting prior chapter's data files. If serious errors occur, this permits students to restore the last backup and avoids the need to restart at Chapter 1 to recreate their work. Copies of the backup files are included with the Instructor's Resource Manual.

Q. Can I use QuickBooks Accountant® 2012 for payroll?
A. Yes, this topic is fully covered in Chapter 11. QuickBooks® Accountant 2012 provides two different options for processing payroll:
  1. Enter payroll amounts manually.
  2. Subscribe to a QuickBooks Payroll Service (either Basic or Deluxe). You must have Internet access to use the payroll services.

Technical Difficulties: QuickBooks® Accountant 2012

Q. Intuit issues various releases of QuickBooks Accountant. Are these releases compatible with each other?
A. Intuit issues versions (QuickBooks Accountant 2001, 2002, 2003, 2004, 2005, 2007, 2008, 2009, and 2012) and releases (R1P, R4P, etc.). Sometimes releases for the same version are not compatible. This means that a student creating a QuickBooks data file in one release (R4P for example) may not be able to use that file with a previous release (R1P for example).

Q. How can I find out the release number of QuickBooks software?
A. To view the release number, when QuickBooks is running, press CTRL and 1 at the same time. The release number is located near the top of the Product Information window that appears.

Q. How do you deal with a situation where the student has an earlier release of QuickBooks Accountant® 2012 than the release installed in the college lab?
A. If the release numbers are not compatible, you may not want to update your releases in your college labs. However, if you update your lab, students may not be run these later releases on home computers. Another option is to use the backup files that come with the instructor's manual.

Q. How should I respond when the QuickBooks program asks if I want to update the software now?
A. QuickBooks has an automatic update feature that automatically downloads updates. When you exit QuickBooks, the program will ask you if you want to update now. If you want to update, click yes. If you want to continue using the same release, click no. However, keep in mind that if you update, then you may not be able to use the updated files on computers with prior releases.

Q. My QuickBooks software will not open, and I have used it before?
A. In order to continue using your trial version of QuickBooks, you have to register it using the 15 digit license registration code on the back of the installation DVD pocket. Once registered, it will allow you to continue using your trial version for 140-days.

If this does not work, it might be a Microsoft problem. Intuit recently discovered a problem with a Microsoft Windows update creating problems. Their suggestions for solving any resulting problems are as follows:

Common symptoms include the following:

  1. The QuickBooks splash screen flashes, and then disappears.
  2. OR

  3. On launch of QuickBooks, an error message reports that the Web Connector has failed to initialize and QuickBooks does not open. It turns out that the Microsoft update introduced a problem in the NET 2.0 Framework.

To resolve this issue, please do not uninstall and re-install QuickBooks. We do not recommend this, as it will not address the problem.

The best thing to do is to go to the source of the problem, so you will need to remove and reinstall the .NET 2.0 Framework. To help walk you through it, we have provided detailed instructions in our QuickBooks Knowledge Base that provides some easy to follow steps and also includes additional links to the Microsoft site:

The QuickBooks team at Intuit is continuing to work on this issue. Thank you for your patience!

To obtain an instructor login for this Online Learning Center, ask your local sales representative. If you're an instructor thinking about adopting this textbook, request a free copy for review.