| Best alternative to a negotiated agreement (BATNA) | Strong or weak BATNA indicates your power to negotiate with the other party.
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| Co-location | A situation in which project members including those from different organizations work together in the same location.
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| Escalation | A control mechanism for resolving problems in which people at the lowest appropriate level attempt to resolve a problem within a set time limit or the problem is "escalated" to the next level of management.
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| Met-expectations model | Customer satisfaction is a function of the extent to which perceived performance exceeds expectations.
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| Outsourcing | Contracting for the use of external sources (skills) to assist in implementing a project.
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| Partnering charter | A formal document that states common goals as well as cooperative procedures used to achieved these goals, which is signed by all parties working on a project.
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| Principled negotiation | A process of negotiation that aims to achieve win/win results.
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