Interpersonal Skills in Organizations Information Center: Table of Contents


		Table of Contents

Interpersonal Skills in Organizations, 4/e

Suzanne C. de Janasz, IMD - Institute for Management Development
Karen O. Dowd, Daniels College of Business, University of Denver
Beth Z. Schneider, Winston - Salem State University

Preface
Acknowledgments

Unit 1 Intrapersonal Effectiveness: Understanding Yourself

Chapter 1	Journey into Self-awareness
Chapter 2	Self-disclosure and Trust
Chapter 3	Establishing Goals Consistent with Your Values and Ethics
Chapter 4	Self-Management

Unit 2 Interpersonal Effectiveness: Understanding and Working with Others

Chapter 5	Understanding and Working with Diverse Others
Chapter 6	The Importance and Skill of Listening
Chapter 7	Communicating Effectively
Chapter 8	Persuading Individuals and Audiences

Unit 3 Understanding and Working in Teams

Chapter 9	Negotiation
Chapter 10	Building Teams and Work Groups
Chapter 11	Managing Conflict
Chapter 12	Achieving Business Results through Effective Meetings
Chapter 13	Facilitating Team Success
Chapter 14	Making Decisions and Solving Problems Creatively

Unit 4 Leading Individuals and Groups

Chapter 15	Power and Politicking
Chapter 16	Networking and Mentoring
Chapter 17	Coaching and Providing Feedback for Improved Performance
Chapter 18	Leading and Empowering Self and Others
Chapter 19	Project Management

Index

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