PART ONE Management CHAPTER ONE Managers and Managing CHAPTER TWO The Evolution of Management Thought CHAPTER THREE Values, Attitudes, Emotions, and Culture: The Manager as a Person PART TWO The Environment of Management CHAPTER FOUR Ethics and Social Responsibility CHAPTER FIVE Managing Diverse Employees in a Multicultural Environment CHAPTER SIX Managing in the Global Environment PART THREE Decision Making, Planning, and Strategy CHAPTER SEVEN Decision Making, Learning, Creativity, and Entrepreneurship CHAPTER EIGHT The Manager as a Planner and Strategist CHAPTER NINE Value-Chain Management: Functional Strategies for Competitive Advantage PART FOUR Organizing and Controlling CHAPTER TEN Managing Organizational Structure and Culture CHAPTER ELEVEN Organizational Control and Change CHAPTER TWELVE Human Resource Management PART FIVE Leading Individuals and Groups CHAPTER THIRTEEN Motivation and Performance CHAPTER FOURTEEN Leadership CHAPTER FIFTEEN Effective Groups and Teams PART SIX Managing Critical Organizational Processes CHAPTER SIXTEEN Promoting Effective Communication CHAPTER SEVENTEEN Managing Conflict, Politics, and Negotiation CHAPTER EIGHTEEN Using Advanced Information Technology to Increase Performance |