 | Web-Based Support
Upon completion of this lesson, the learner will be able to:
- Explain the concept of self-service support.
- Summarize the advantages of self-service support.
- Describe the four stages of support provided on a help desk Web site.
- Identify common user problems easily solved by self-service technology.
- Discuss the major types of self-service tools found on a support Web site.
- Discuss the role of assisted support in a help desk Web site.
- Discuss two challenges associated with Web-based support.
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