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Keyton: Communication Research

About the Author

Joann Keyton received her B.A. from Western Michigan University (Summa Cum Laude, 1983), M.A. from The Ohio State University (1985), and Ph.D. from The Ohio State University (1987). Before her academic career, Joann was an analyst at the Federal Reserve Bank of Kansas City as well as a professional dancer. Joann grew up in Independence, MO--just down the street from Harry Truman.

Learn more about Joann Keyton.


Keyton, J. (2001). Communication research: Asking questions, finding answers. Mountain View, CA: Mayfield Publishing.

Keyton, J. (2001). Instructor’s Manual for Communication research: Asking questions, finding answers. Mountain View, CA: Mayfield Publishing.

Keyton, J. (1999).  Group communication: Process and analysis. Mountain View, CA: Mayfield Publishing.

Keyton, J. (1999). Instructor’s Manual for Group communication: Process and analysis. Mountain View, CA:
Mayfield Publishing.

Scholarly Publications:

Smith, F. L., & Keyton, J. (in press, 2001). Organizational storytelling: Metaphors for relational power and identity struggles. Management Communication Quarterly, 15(2).

Keyton, J., Ferguson, P., & Rhodes, S. C. (2001). Cultural indicators of sexual harassment. Southern Communication Journal, 67, 33-50.

Keyton, J. (2001). Integrating service-learning in the research methods course. Southern Communication Journal, 66, 201-210.

Springston, J. K. & Keyton, J. (2001). Public relations field dynamics. In R. L. Heath (Ed.), Handbook of public relations (pp. 115-126). Thousand Oaks, CA: Sage.

Keyton, J. (2000). Introduction: The relational side of groups [Special issue: The Relational Side of Groups]. Small Group Research, 31, 387.396.

Keyton, J. (2000). Applied communication research should be practical. Journal of Applied Communication Research, 28, 166-168.

Keyton, J. (1999). Analyzing interaction patterns in dysfunctional groups. Small Group Research, 30, 491-518.

Keyton, J. (1999). Relational communication in groups. In L. R. Frey, D. S. Gouran, & M. S. Poole (Eds.), The handbook of group communication theory and research (pp. 192-222). Thousand Oaks, CA: Sage.

Keyton, J., & Rhodes, S. C. (1999). Organizational sexual harassment: Translating research into application. Journal of Applied Communication Research, 27, 158-173.

Poole, M. S., Keyton, J., & Frey, L. R. (1999). Group communication methodology: Issues and considerations. In L. R. Frey, D. S. Gouran, & M. S. Poole (Eds.), The handbook of group communication theory and research (pp. 92-112). Thousand Oaks, CA: Sage.

Keyton, J. (1997). Coding communication in decision-making groups: Assessing effective and ineffective process. In L. F. Frey & J. K. Barge (Eds.), Managing group life: Communication in decision-making groups (pp. 236-269). Boston, MA: Houghton Mifflin.

Keyton, J., & Rhodes, S. C. (1997). Sexual harassment: A matter of individual ethics, legal definitions, or organizational policy? Journal of Business Ethics, 16, 129-146.

Keyton, J. (1996). Sexual harassment: A multidisciplinary synthesis and critique. In B. R. Burleson (Ed.), Communication Yearbook 19, (pp. 93-155).  Thousand Oaks, CA: Sage Publications.

Hirokawa, R. Y., & Keyton, J. (1995). Perceived facilitators and inhibitors of effectiveness in organizational work teams. Management Communication Quarterly, 8, 424-446.

Kalbfleisch, P. J., & Keyton, J. (1995). Power and equality in mentoring relationships. In P. J. Kalbfleisch & M. J. Cody (Eds.), Gender, power and communication in human relationships  (pp. 189-212). Hillsdale, NJ: Lawrence Erlbaum Associates.

Keyton, J. (1995). Using SYMLOG as a self-analytical group facilitation technique. In L. R. Frey (Ed.), Innovations in group facilitation: Applications in natural settings, (pp. 148-174).  Cresskill, NJ: Hampton Press.

Barge, J. K., & Keyton, J. (1994). Contextualizing power and social influence in groups. In L. R. Frey (Ed.), Group communication in context: Studies of natural groups, (pp. 85-105).  Hillsdale, NJ: Lawrence Erlbaum,.

Keyton, J.  (1994). Designing a look at women. The Mid-Atlantic Almanack, 3, 126-141.

Keyton, J. (1994). Going forward in group communication research may mean going back: Studying the groups of children. Communication Studies, 45, 40-51 (Special Issue on Revitalizing the Study of Group Communication, L. R. Frey, Ed.).

Keyton, J. (1994). Reflections on the special issue on research problems and methodology. Small Group Research, 25, 459-463.

Keyton, J., & Rhodes, S. C. (1994). The effects of listener preference styles on identifying of sexual harassment. Journal of the International Listening Association, 8, 50-79.

Keyton, J. (1993). Group termination: Completing the study of group development. Small Group Research, 24, 84-100.

Wilson, G. L., Keyton, J., Johnson, G. D., Geiger, C., & Clark, J. C. (1993). Church growth through member identification and Commitment: A Congregational Case Study. Review of Religious Research, 34, 259-272.

Keyton, J. (1992). Challenging interpersonal compatibility in groups.  Kansas Speech Journal, 52, 1-18.

Keyton, J. (1992). Comment on Evans and Dion: Still more on group cohesion. Small Group Research, 23, 237-241.

Keyton, J., & Springston, J. K. (1992). Response alternatives to discriminatory inquiries. In D. M. Saunders (Ed.), New approaches to employee management: Fairness in employee selection (pp. 159-184). Greenwich, CT: JAI.

Springston, J., Keyton, J., Leichty, G., & Metzger, J. (1992). Field dynamics and public relations theory: Toward the management of multiple publics. Journal of Public Relations Research, 4, 81 -100.

Keyton, J. (1991). Evaluating individual group member satisfaction as a situational variable. Small Group Research, 22, 200-219.

Springston, J., & Keyton, J. (1991). Interview response training. The Bulletin of the Association for Business Communication, 54(3), 28-30.

Keyton, J., & Springston, J. (1990). Redefining cohesiveness in groups. Small Group Research, 21, 234-254.

Keyton, J., Wilson, G., & Geiger, C. (1990). Improving volunteer commitment to organizations. The Journal of Volunteer Administration, 8, 7-14.

Keyton, J., & Wall, V. D. (1989). SYMLOG: Theory and method for measuring group and organizational communication. Management Communication Quarterly, 2, 544-567.

Cegala, D. J., Dewhurst, M., Galanes, G. J. Burggraf, C., Mosier Thorpe, J., Keyton, J., & Makay, L. (1989). A study of participants' judgments of topic change during conversation: Global versus local definitions. Communication Reports, 2(2), 62-71.  Milton Dickens Award, 1992.

Mangum, S. L., Tansky, J., & Keyton, J. (1988). Small business training as a strategy to assist displaced workers: An Ohio pilot project. Journal of Small Business Management, 26(4), 14-21.

Editorial Boards:

Communication Monographs

Communication Studies

Journal of Applied Communication Research

Small Group Research

Southern Communication Journal

Selected Consulting Clients:

MIFA, 2001

Child Advocacy Center, Memphis, 2000

American Cancer Society, Mid-South Division 1999

Memphis Strategic Team Against Rape and Sexual Assault, Dept. of Justice 1999
Memphis/Shelby County Department of Health 1999

Public Allies 1999

Community Foundation 1999

Partners for the Homeless; Coalition for the Homeless 1998-1999

International Paper 1998-1999

Shelby County (TN) Domestic Violence Council 1998

Community Forum 1998-1999

Americorps (Tennessee and Illinois) 1998

Division of Correction, Shelby County Government 1995-1998

Expert Witness, Goldman v. Cisco Systems, Inc. And LightStream Corp
(96Civ.4653 (HB)   (AJP) 1997

Cook & Love Shoes 1997

Jackson-Madison County General Hospital 1997

R. R. Donnelley & Sons 1996-1997

Buckeye Technologies 1996-1998

Norrell Employment Services 1997

Family Business Forum, University of Memphis 1996

Shelby County (TN) Government 1996-1997

Memphis Area Chamber of Commerce 1995-1996

Shelby State Community College 1996

Senior Services 1995-1996

M. S. Carriers 1995

State Technical Institute, Division of Continuing Education and Economic Development 1995

Office of the Assessor, Shelby County Government 1995-1996

Footwear Retailers & Distributors of America 1994

Memphis Light, Gas & Water 1994

St. Francis Hospital 1993

Tennessee Library Association 1993