Multiple Choice Quiz

Please answer all questions

1		Verbal messages can impact the communication setting in a group three ways. These are:
			A)	question, accuse, debate.
			B)	confirm, relate, direct.
			C)	direct, structure, dominate.
			D)	illustrate, question, enlighten.
			E)	debate, enlighten, confirm.
2		Why is a concrete message preferable to an abstract one?
			A)	Concrete messages are stronger in conviction; abstract messages are weaker.
			B)	Concrete messages are specific; abstract messages are more general.
			C)	Concrete messages are based in fact; abstract messages are not.
			D)	Concrete messages are active; abstract messages are passive.
			E)	They are not--abstract messages are preferable to concrete ones.
3		The following is true about vocal activity, except which of the following?
			A)	It is the amount of time a member talks in a group.
			B)	As members of the group increase their level of vocal activity, they are perceived as being credible.
			C)	Too much vocal activity can cause others in the group to view a member negatively.
			D)	Regular contribution of vocal activity will result in a member being perceived as a positive influence.
			E)	It is a measurement of the pitch and frequency of the messages.
4		Prejudging the speaker, rehearsing a response, and selective listening are examples of:
			A)	proxemics.
			B)	listening pitfalls.
			C)	vocal activity.
			D)	feedback.
			E)	effective listening.
5		Haptics, a type of nonverbal communication, is:
			A)	the use of space.
			B)	the use of time.
			C)	facial expressions.
			D)	the vocal activity of group members.
			E)	touch, or other nonverbal cues used to demonstrate perceptions of warmth and liking.
6		Which of the following is true about nonverbal communication?
			A)	Nonverbal communication is always intentional.
			B)	Nonverbal communication messages mean the same thing to everyone.
			C)	Verbal messages are more believable than nonverbal ones.
			D)	Nonverbal cues provide information about the relational interests of group members.
			E)	Nonverbal messages are easily controlled
7		Choosing words with care and monitoring how much you're talking in the group are ways to:
			A)	improve nonverbal communication skills.
			B)	improve verbal communication skills.
			C)	combat unintentional nonverbal messages.
			D)	refrain from communicating nonverbally.
			E)	nuture greater intimacy in the group.
8		All of the following are listening styles except for:
			A)	people-oriented.
			B)	event-oriented.
			C)	time-oriented.
			D)	content-oriented.
			E)	action-oriented.
9		9 Listening skills can be improved by:
			A)	replacing ineffective listening habits with active listening.
			B)	focusing more on verbal cues than nonverbal ones.
			C)	the use of proxemics.
			D)	rehearsing your response in group interaction.
			E)	using selective listening.
10		Nonverbal messages can help group members:
			A)	manage their identity within the group.
			B)	express messages about warmth, liking and affection.
			C)	express relationship information.
			D)	structure and manage their interaction.
			E)	All of the above.