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Communication is the transactional process of sharing meaning with others. The communication competence model acts as a map that can guide your transactions with others. Studying the human communication process increases your knowledge of how to behave appropriately and effectively in a specific context. Communication skill development allows you to use your knowledge of communication in useful ways. Knowledge and skills, however, don’t automatically improve relationships. Being sensitive to your social environment by detecting, decoding, and comprehending signals increases effective communication. Sensitivity means monitoring your communication so you can improve. Being committed to improving your communication by investing time, energy, feelings, thoughts, and effort is also necessary. The communication competence model of knowledge, skills, sensitivity, commitment, and ethics will serve as a map directing your journey into a variety of communication environments that will be explored in subsequent chapters.







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