 |
1 | |
A friend comes to you with a problem. She has cheated on her partner and she feels terrible about it. Your initial response is, "Sounds as though you're unhappy and are looking for affection." This response is |
|
| | A) | evaluative |
| | B) | empathic |
| | C) | interpretive |
| | D) | confirming communication |
|
2 | |
Empathic listening is composed of which of the following response styles? |
|
| | A) | Probing |
| | B) | Advising |
| | C) | Understanding |
| | D) | Interpreting |
|
3 | |
Listening is composed of which of the following elements? |
|
| | A) | Assimilating |
| | B) | Sharpening |
| | C) | Leveling |
| | D) | Comprehending |
|
4 | |
A support response in a conversation is |
|
| | A) | a type of conversational narcissism |
| | B) | a cooperative effort to focus attention on the person speaking |
| | C) | a competitive vying for attention and focus on self by shifting topics |
| | D) | shifting the focus of attention away from self and toward others in the conversation |
|
5 | |
Skepticism is |
|
| | A) | a process of doubting the validity of any claim |
| | B) | a process of tearing apart and finding fault with the beliefs and values of others |
| | C) | never having strong beliefs on anything |
| | D) | a process of examining claims, evaluating evidence and reasoning, and drawing conclusions based on probabilities |
|
6 | |
Which of the following are criteria for evaluating reasoning and evidence when critically listening? |
|
| | A) | vividness |
| | B) | sufficiency |
| | C) | concreteness |
| | D) | relevance |
|
7 | |
You are asked to accept a claim by a speaker because a huge majority of the 1,000 individuals randomly chosen in a national survey supported the speaker's claim. The speaker has committed a fallacy called |
|
| | A) | self-selected sample |
| | B) | testimonials |
| | C) | correlation as causation |
| | D) | ad populum |
|
8 | |
Burden of proof means |
|
| | A) | anything is possible so don't be closed-minded |
| | B) | challenging someone who disagrees with your claim to "prove it isn't true" |
| | C) | whoever makes a claim has the requirement to prove it |
| | D) | rejecting the claims of others unless they can provide examples to support the claim |
|
9 | |
"Whenever Jacob shaves his beard and gets a haircut, he is successful when asking a woman for a date. Whenever he doesn't shave and get a haircut, he is unsuccessful. Clearly, a shave and a haircut produces a successful dating life. This is |
|
| | A) | false analogy |
| | B) | ad hominem fallacy |
| | C) | correlation mistaken for causation fallacy |
| | D) | testimonial fallacy |
|
10 | |
You tell a friend: "My boss is trying to get me fired." Your response is, "File a grievance with the union." This is |
|
| | A) | an advising response |
| | B) | an interpretive response |
| | C) | a probing response |
| | D) | an evaluative response |
|
11 | |
Confirmation bias is a process of looking for information that disagrees with our beliefs. |
|
| | A) | True |
| | B) | False |
|
12 | |
Skepticism should be based on establishing probabilities of truth. |
|
| | A) | True |
| | B) | False |
|
13 | |
Ambushing is a form of competitive interrupting. |
|
| | A) | True |
| | B) | False |
|
14 | |
Our burden of proof increases as our claims move from probability to plausibility then to possibility of truth. |
|
| | A) | True |
| | B) | False |
|
15 | |
Frequency, timing, and solicitation are the three primary variables that determine the appropriateness of a shift response. |
|
| | A) | True |
| | B) | False |