step  To run a Crosstabs analysis, from the menus choose:

Analyze
  Descriptive Statistics
   Crosstabs...

step  Select Store as the row variable.

step  Select Service satisfaction as the column variable.

step  Click Statistics.

step  Select Chi-square, Contingency Coefficient, Phi and Cramer's V, Lambda, and Uncertainty coefficient.

step  Click Continue.

step  Click OK in the Crosstabs dialog box.

These selections produce a crosstabulation table, a chi-square test, and nominal-by-nominal measures of association for Store by Service satisfaction.