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The crosstabulation shows the frequency of each
response at each store location. If each store
location provides a similar level of service, the
pattern of responses should be similar across
stores.
At each store, the majority of responses occur in the
middle.
Store 2 appears to have fewer satisfied
customers.
Store 3 appears to have fewer dissatisfied
customers.
From the crosstabulation alone, it's impossible to tell
whether these differences are real or due to
chance variation. Check the chi-square test to be
sure.
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Crosstabulation Table |