step  To run a Crosstabs analysis, from the menus choose:

Analyze
  Descriptive Statistics
   Crosstabs...

step  Click Reset to restore the default settings.

step  Select Shopping frequency as the row variable.

step  Select Overall satisfaction as the column variable.

step  Click Statistics.

step  Select Gamma, Somer's d, Kendall's tau-b, and Kendall's tau-c.

step  Click Continue.

step  Click OK in the Crosstabs dialog box.

These selections produce a crosstabulation table and measures of ordinal-by-ordinal association for Shopping frequency by Overall satisfaction.