In order to determine customer satisfaction rates, a retail company conducted surveys of 582 customers at 4 store locations. From the survey results, you found that the quality of customer service was the most important factor to a customer's overall satisfaction. Given this information, you want to test whether each of the store locations provides a similar and adequate level of customer service.

The results of the survey are stored in satisf.sav . Use the Crosstabs procedure to test the hypothesis that the levels of service satisfaction are constant across stores.