To begin the analysis, from the menus choose:

Analyze
 Nonparametric Tests
  K Related Samples...

step Select all of the variables, from Registered warranty data to Edited database information as the test variables.

step Deselect Friedman, and select Cochran's Q.

step Click Statistics.

step Select Descriptive.

step Click Continue.

step Click OK in the Tests for Several Related Samples dialog box.