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Practice Quiz
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1
As noted in "Thinking Ethically: A Framework for Moral Decision Making," selecting an approach for dealing with moral issues:
A)makes obvious the decision that must be reached.
B)tends to obfuscate the values issues involved.
C)provides a strategy for defending decisions.
D)helps identify ethical considerations.
2
According to "Thinking Ethically: A Framework for Moral Decision Making," the first step in analyzing moral issues is to:
A)determine what ethics are involved.
B)establish moral principles.
C)get the facts.
D)create a level playing field.
3
As presented in "Thinking Ethically: A Framework for Moral Decision Making," virtues are like habits--once they are acquired, they become characteristic of a person.
A)True
B)False
4
As reported in "Voicing Values, Finding Answers," traditional business-ethics classes are best at:
A)teaching the hard-and-fast rules of business ethics.
B)illuminating students' options in situations where ethical boundaries are unclear.
C)helping students determine how to move from ethical thought to ethical action.
D)instructing students on how not to get prosecuted for ethics violations.
5
As noted in "Voicing Values, Finding Answers," the GVV curriculum teaches that people grow more confident with ethical issues:
A)each time they speak up and choose to act on their values.
B)when they acknowledge that ethical conflicts exist.
C)if they do not get caught violating ethical guidelines.
D)as they progress in their career.
6
As discussed in "Voicing Values, Finding Answers," one criticism of the GVV curriculum is that it downplays the obstacles inherent in values conflicts with bosses.
A)True
B)False
7
As discussed in "Is Business Ethics Getting Better? A Historical Perspective," Adam Smith contended that enlightened self-interest is:
A)to be avoided in ethical business practice.
B)self-interest tied to the interests of others in society.
C)delayed gratification.
D)an altruistic ideal that is rarely attained in modern business practice.
8
As reported in "Is Business Ethics Getting Better? A Historical Perspective," a 1961 study asked "How Ethical are Businessmen?" and found that:
A)nearly all respondents admitted to unethical behavior in their careers.
B)very few respondents admitted to unethical behavior in their careers.
C)the majority of respondents agreed that ethical standards were very high in their fields.
D)there was no definitive answer but most thought there should be improvement in ethical business behavior.
9
As noted in "Is Business Ethics Getting Better? A Historical Perspective," moral problems and concerns have been inherent in business since ancient times.
A)True
B)False
10
As concluded in "Building an Ethical Framework," the lesson of today's corporate culture is that behaviors and their outcomes are determined by:
A)employees.
B)federal legislation.
C)company rules.
D)leadership.
11
According to "Building an Ethical Framework," an organization's board of directors and senior leadership can help establish an ethics initiative by providing a reasonable budget of all of the following, except:
A)time.
B)talent.
C)whimsy.
D)money.
12
As maintained in "Building an Ethical Framework," it is much less costly to prevent an ethical dilemma or scandal than to try to fix such a problem.
A)True
B)False
13
As related in "Principles for Building an Ethical Organization," the Indian story of Arjuna was told at a recent ethics conference to illustrate:
A)the value of integrity-based business.
B)that women are the assets of a company.
C)how the same techniques that work in one context may not work in another.
D)how private-sector organizations can be just as ethical as non-profit organizations.
14
As recounted in "Principles for Building an Ethical Organization," an ethical culture should be instilled in a company:
A)as soon as ethical lapses have been discovered.
B)right from the very beginning of its existence.
C)once a company has reached maturity and is profitable; only then can issues such as ethics be practically addressed.
D)when federal regulations require adherence to ethical guidelines.
15
As noted in "Principles for Building an Ethical Organization," a company's ethical standards should be understandable for everyone in the company.
A)True
B)False
16
In discussing the concept of community interest, the author of "Moral Management Methodology/Mythology" contends that:
A)pure capitalism never occurs in the real world.
B)the greater the freedom to pursue self-interest, the better the outcome for the community.
C)free market capitalism inherently detracts from the good of the community.
D)the world does not recognize the advantages of democracy over self-control.
17
As noted in "Moral Management Methodology/Mythology," transactional analysis contends that:
A)repentance leads to closure.
B)the constant pursuit of personal improvement is the key to wholeness.
C)the good of the many outweighs the good of the one.
D)in order to respect themselves, people must accept anything that others assert.
18
As stated in "Moral Management Methodology/Mythology," at the bottom of the morality food chain is legality.
A)True
B)False
19
As stated in "Employers Are Stung with a Hefty Price When Employees Suffer an Identity Theft," the number one underlying source of identity fraud is theft of:
A)employer records.
B)credit card numbers.
C)Social Security numbers.
D)computer passwords.
20
As mentioned in "Employers Are Stung with a Hefty Price When Employees Suffer an Identity Theft," the California Civil Code requires security for personal information that includes an individual's Social Security number, driver's license number, California identification card number, account number, or credit or debit card number, in combination with the individual's:
A)street address.
B)net income for tax purposes.
C)automobile make, model, and license plate number.
D)first name or first initial and last name.
21
As noted in "Employers Are Stung with a Hefty Price When Employees Suffer an Identity Theft," the federal government requires all employers in the United States to shred or effectively destroy all documents and electronic files containing personal information derived from a consumer report before discarding them.
A)True
B)False
22
As speculated in "Are You Too Family Friendly?", compared to their colleagues with spouses and/or children, single and childless workers have stronger needs in the workplace for:
A)career counseling.
B)challenging assignments.
C)privacy.
D)social inclusion.
23
As noted in "Are You Too Family Friendly?", AtMP director Nicky Grist says that one of the top complaints of many unmarried workers with partners is unequal access to:
A)telecommuting accommodations.
B)overtime opportunities.
C)interdepartmental promotions.
D)employer-sponsored health insurance.
24
As reported in "Are You Too Family Friendly?", in 2005, more than half of all households in the United States were headed by unmarried individuals.
A)True
B)False
25
As reported in "High Rates of Misconduct at All Levels of Government," studies on misconduct in government have found that:
A)rates of misconduct have declined.
B)a majority of federal workers report having observed no misconduct.
C)the majority of misconduct observed is not reported.
D)government has lower rates of misconduct than the private sector.
26
As noted in "High Rates of Misconduct at All Levels of Government," the primary reasons for not reporting misconduct are fear of retaliation and:
A)apathy.
B)feeling that nothing would be done about it.
C)bribery from those committing the misconduct.
D)lack of awareness of how to do so.
27
As stated in "High Rates of Misconduct at All Levels of Government," government agencies are subject to the provisions of the Sarbanes-Oxley Act.
A)True
B)False
28
As reported in "Under Pressure, Teachers Tamper with Test Scores," the staff at Normandy Crossing Elementary cheated by:
A)using ringer students as replacements to take tests.
B)giving students the tests to study in advance.
C)giving a study guide with questions copied from the test.
D)telling the students the answers during the tests.
29
As noted in "Under Pressure, Teachers Tamper with Test Scores," Gregory J. Cizek of the University of North Carolina contends that:
A)cheating has always been rampant among educators.
B)states have no incentive to pursue the cheating problem.
C)too much attention is paid to cheating.
D)cheating generally originates on the superintendent level.
30
As pointed out in "Under Pressure, Teachers Tamper with Test Scores," the phenomenon of teachers cheating is increasing as the stakes over standardized testing ratchet higher.
A)True
B)False
31
As claimed in "Investigation into APS (Atlanta Public Schools) Cheating Finds Unethical Behavior across Every Level," for years Atlanta schools have been meeting academic goals by:
A)increasing the efficiency of their budgets.
B)attracting well-qualified and experienced teachers.
C)erasing and correcting students' answers on standardized tests.
D)changing the curriculum to better serve their students.
32
As reported in "Investigation into APS (Atlanta Public Schools) Cheating Finds Unethical Behavior across Every Level," misconduct in Atlanta public schools was committed by:
A)teachers only.
B)teachers and principals.
C)teachers, principals, and officials in the superintendent's office.
D)teachers, principals, the superintendent's office, and the mayor's office.
33
As cited in "Investigation into APS (Atlanta Public Schools) Cheating Finds Unethical Behavior across Every Level," one of the most egregious consequences of the cheating scandal is that students who were struggling were cut off from the extra help they would have received if they had failed.
A)True
B)False
34
As related in "When You're Most Vulnerable to Fraud," Andi McNeal of the Association of Certified Fraud Examiners contends that small businesses are targets for internal fraud because they:
A)usually have fewer formal financial controls.
B)have fast cash flow.
C)concentrate on results rather than processes.
D)often employ family members.
35
As reported in "When You're Most Vulnerable to Fraud," problems that contributed to Ed Couvrette's situation included that:
A)he thought of himself as an administration expert.
B)the downturn in the economy distracted his attention.
C)he did not check references.
D)he let his guard down when he hired the chief operating officer.
36
As pointed out in "When You're Most Vulnerable to Fraud," the larger a company, the more likely that fraud is being perpetrated internally.
A)True
B)False
37
As defined in "When Good People Do Bad Things at Work," scripts are:
A)procedures the brain actively constructs when confronted with a familiar situation.
B)prescriptions for dealing with ethical conflicts.
C)procedures that experience tells us to use in specific situations.
D)pre-written solutions to use during ethical conflicts.
38
As mentioned in "When Good People Do Bad Things at Work," in order to prevent the potential use of scripts that precipitate unethical behavior, one Oklahoma newspaper:
A)created a seminar to educate employees on avoiding scripts.
B)implemented job rotation for most editors.
C)required employees to donate time to charitable causes.
D)required employees to interact with people who were morally excluded.
39
As noted in "When Good People Do Bad Things at Work," genuinely good people do not behave unethically.
A)True
B)False
40
As identified in "Behind the Murdoch Scandal? Scandalous Governance," a major sign that a company is in danger of succumbing to the one-man problem is when one man:
A)holds power grossly disproportionate to his economic stake in the company.
B)is in charge of the company.
C)holds more class A shares than class B shares of stock.
D)is subject only to the shareholders' will.
41
As noted in "Behind the Murdoch Scandal? Scandalous Governance," the News Corp. payment of $92,000 for "strategic advice" to Rupert Murdoch's wife Wendi is an example of:
A)the one-man problem.
B)disproportionate power.
C)family favoritism.
D)outsourcing.
42
As mentioned in "Behind the Murdoch Scandal? Scandalous Governance," the research firm Corporate Library recently praised News Corp.'s corporate governance.
A)True
B)False
43
As explained in "More Men Make Harassment Claims," sexual-harassment experts contend that instances of men being victims of sexual harassment are underreported because:
A)men are unaware of what constitutes harassment.
B)men are rarely harassed.
C)stigma is associated with men who are sexually harassed.
D)there is retaliation against complainers.
44
According to "More Men Make Harassment Claims," the state in which the highest percentage of sexual-harassment claims were filed by men in 2009 was:
A)Wisconsin.
B)Utah.
C)Michigan.
D)Wyoming.
45
As pointed out in "More Men Make Harassment Claims," the recession has hit women harder than men.
A)True
B)False
46
As reported in "American Apparel and the Ethics of a Sexually Charged Workplace," American Apparel's encouragement of sexual freedom in the workplace has led to:
A)a friendlier work environment.
B)a greater-than-average rate of maternity leave for employees.
C)high employee-retention rates.
D)several lawsuits claiming that the company created a hostile work environment.
47
As outlined in "American Apparel and the Ethics of a Sexually Charged Workplace," American Apparel's Dov Charney has long championed:
A)the importance of sexual energy.
B)endorphin highs.
C)women's rights in the workplace.
D)union rights.
48
As noted in "American Apparel and the Ethics of a Sexually Charged Workplace," American Apparel's stock has been soaring despite sexual-harassment litigation.
A)True
B)False
49
As noted in "What the Wal-Mart Ruling Means for Big Business," a unanimous ruling in the Dukes v. Wal-Mart case involved:
A)commonality of the class.
B)procedures under which a suit seeking monetary compensation may be brought.
C)procedures under which a suit seeking injunctive relief may be brought.
D)proper categorization of the class-action suit.
50
As mentioned in "What the Wal-Mart Ruling Means for Big Business," the Supreme Court decided that class plaintiffs must demonstrate a high degree of commonality, meaning they:
A)have suffered the same injury and the remedy for such injury would be the same for all.
B)have all suffered a violation of the same law.
C)are all of a similar socio-economic status.
D)have all worked at the same company in similar jobs.
51
As indicated in "What the Wal-Mart Ruling Means for Big Business," Dukes v. Wal-Mart is the largest sex-discrimination class-action suit to date.
A)True
B)False
52
As reported in "Older Workers: Running to the Courthouse?", the majority of older workers:
A)have practiced age discrimination.
B)have filed an age-discrimination suit.
C)are not aware of age discrimination.
D)consider age discrimination a fact of life.
53
As noted in "Older Workers: Running to the Courthouse?", the Equal Employment Opportunity Commission:
A)has unlimited leverage in discrimination cases.
B)cannot conciliate claims.
C)cannot issue financial awards to aggrieved parties.
D)can render judgments on the merits of cases.
54
As stated in "Older Workers: Running to the Courthouse?", high-powered executives trade in the right to sue when they are hired.
A)True
B)False
55
As given in "Fighting the High Cost of 'Getting Even' at Work," one way for employers to avoid retaliation judgments is to:
A)give an employee plenty of advance notice if he or she is to be fired.
B)avoid contact with the human resources department about the employee.
C)keep human-resources staffers apprised of everything that happens concerning the employee.
D)maintain as few records as possible about the employee to be fired.
56
As noted in "Cost Reductions, Downsizing-Related Layoffs, and HR Practices," a firm's capacity to overcome a business downturn in the first stage will depend largely on:
A)identifying the best people to lay off.
B)immediately and resolutely modifying expenditures.
C)employee flexibility.
D)accurate predictions.
57
As reported in "Cost Reductions, Downsizing-Related Layoffs, and HR Practices," salary reductions:
A)do not prevent layoffs.
B)should be equal among all employees.
C)do not affect employee morale.
D)may cause top employees to go to competitors.
58
As stated in "Cost Reductions, Downsizing-Related Layoffs, and HR Practices," most of the employees that Texas Instruments loaned to vendors were involved in research and development.
A)True
B)False
59
As reported in "People Have to Come before Profits, Even in a Crisis," the Fukushima Daiichi power-plant disaster involved a:
A)chemical leak like the 1984 Bhopal disaster.
B)full nuclear meltdown akin to the Chernobyl accident.
C)serious nuclear incident on the scale of the 1979 Three Mile Island accident.
D)serious oil spill similar to the 2010 BP accident in the Gulf of Mexico.
60
As detailed in "People Have to Come before Profits, Even in a Crisis," the crisis-management problem in handling the Fukushima Daiichi power-plant disaster was due to a lack of:
A)training in ethical decision-making in emergencies.
B)education on nuclear accidents among power-plant executives.
C)emergency training among power-plant executives.
D)clear ethical standards at TEPCO.
61
As noted in "People Have to Come before Profits, Even in a Crisis," it appears that much of the initial decision-making after the Fukushima Daiichi nuclear disaster was based on concern for people and not profits.
A)True
B)False
62
As mentioned in "Protecting the Whistleblower," the fact that an employee's retaliation claim does not require proof of a tangible adverse job detriment was recently clarified by the:
A)Business Regulatory Reform Commission.
B)Supreme Court.
C)Department of Labor.
D)Fair Labor Standards Act.
63
As set forth in "Protecting the Whistleblower," it is advisable to focus on the concerned employee's allegation rather than the:
A)employee's motive.
B)alleged wrongdoer's defense.
C)potential retaliation.
D)company's reputation.
64
As cautioned in "Protecting the Whistleblower," merely opening or reading an electronic file, such as an email or a spreadsheet, alters the metadata of the file.
A)True
B)False
65
As mentioned in "Deep Throat's Lessons for Whistle-Blowers," Mark Felt, also known as Deep Throat, was the source who blew the whistle on:
A)Big Tobacco's cover-up of the health hazards of smoking.
B)insurance-industry kickbacks in New York.
C)Enron's shifty financial dealings.
D)the Watergate scandal.
66
As noted in "Deep Throat's Lessons for Whistle-Blowers," corporate scandals usually revolve around:
A)sexual improprieties.
B)money.
C)honor.
D)power.
67
As brought out in "Deep Throat's Lessons for Whistle-Blowers," Colleen Rowley, the FBI agent who shed light on intelligence failures preceding the September 11, 2011, terrorist attacks, is considering a run for Congress.
A)True
B)False
68
As portrayed in "SEC Rule Will Let Whistle-Blowers Bypass Internal Programs," a new rule allows whistle-blowers to:
A)collect up to 30 percent of penalties when they report financial wrongdoing.
B)keep their jobs.
C)sue employers that commit financial wrongdoing.
D)report financial wrongdoing to the SEC only after they have first filed a report through their company's internal complaint system.
69
As characterized in "SEC Rule Will Let Whistle-Blowers Bypass Internal Programs," in order to qualify for bounties, whistle-blowers must:
A)file a report through their company's internal complaint system.
B)bypass their company's internal complaint system.
C)voluntarily provide information before it is requested by regulators.
D)resign from their positions.
70
As noted in "SEC Rule Will Let Whistle-Blowers Bypass Internal Programs," before the new rule took effect, the bounty system was previously limited to insider-trading cases.
A)True
B)False
71
As explained in "The Parable of the Sadhu," without leadership, an organization:
A)will have a clash of ethics.
B)will revert to anarchy.
C)may be unable to act on its values.
D)will not behave in an ethical fashion.
72
According to "The Parable of the Sadhu," the lesson of the sadhu is that in a complex corporate situation, the individual:
A)is insignificant.
B)needs the support of the group.
C)must be willing to act alone.
D)is more important than the group.
73
As discussed in "The Parable of the Sadhu," when quick decisions need to be made, corporate ethics are more often a constraint than they are a positive force.
A)True
B)False
74
As portrayed in "'Rogue' Trading Lasted 3 Years," trader Kweku Adoboli was charged with:
A)false whistle-blowing.
B)insider trading.
C)trading illegal securities.
D)false accounting and fraud.
75
As discussed in "'Rogue' Trading Lasted 3 Years," in 2008 trader Jerome Kerviel:
A)caused a French bank a $7.2 billion trading loss.
B)traded illegal securities.
C)blew the whistle on his employer's illegal trading activity.
D)was found guilty of false accounting.
76
As noted in "'Rogue' Trading Lasted 3 Years," Kweku Adoboli worked at a trading desk known as Delta One.
A)True
B)False
77
In "Trust in the Marketplace," total trust is defined as the belief that a company and its people:
A)will always practice the Golden Rule.
B)will never take opportunistic advantage of customer vulnerabilities.
C)would be proud if their marketing practices were made public.
D)is value-oriented, not just market-driven.
78
An investigation discussed in "Trust in the Marketplace" revealed that, in an ethical breach of trust, many unsuspecting consumers had hidden charges tacked on when purchasing a new:
A)car.
B)mortgage.
C)personal computer.
D)life insurance policy.
79
As reported in "Trust in the Marketplace," Chrysler moved promptly to notify its customers of the problem when it was discovered that a safety latch on its minivan was inadequate.
A)True
B)False
80
According to "Privacy and the Internet: Lives of Others," Peter Schaar, Germany's federal commissioner for data protection, contends that Google:
A)has no adequate privacy filters.
B)does not know where the data it collects winds up.
C)has inadvertently compromised privacy.
D)disobeyed normal rules in the development and use of software.
81
As reported in "Privacy and the Internet: Lives of Others," Facebook argues that the change in default settings on privacy controls was:
A)necessary to assure national security.
B)a reflection of a shift toward openness in society.
C)mandated by federal law.
D)aimed to attract more users.
82
As pointed out in "Privacy and the Internet: Lives of Others," leaders of Facebook are in no way concerned about complaints regarding their privacy policies.
A)True
B)False
83
As disclosed in "The New E-spionage Threat," the top U.S. military brass summoned the chief executives (or their representatives) from the 20 largest defense contractors to the Pentagon in 2007 for:
A)a surprise inquiry.
B)a threat briefing.
C)an investigative hearing.
D)contract reviews.
84
As reported in "The New E-spionage Threat," BusinessWeek learned in 2008 that the U.S. government, in an effort to detect, track, and disarm intrusions on its most critical networks, had launched a classified operation called:
A)Byzantine Foothold.
B)Solar Sunrise.
C)Titan Rain.
D)Moonlight Maze.
85
As expressed in "The New E-spionage Threat," like the Eisenhower Project to deter nuclear war, Project Solarium aims to prevent a cyber war.
A)True
B)False
86
As explained in "The Ethics of Social Media – Part I: Adjusting to a 24/7 World," recently an executive at Pacific Gas & Electric was put on paid leave after:
A)filing false harassment claims against the company.
B)seeking to join an online group critical of the company's plan to install "smart meters."
C)posting inappropriate photos on Facebook.
D)joining an online environmental rights group.
87
As reported in "The Ethics of Social Media – Part I: Adjusting to a 24/7 World," in a recent survey about three-fourths of U.S. recruiters and H.R. professionals said their companies have formal policies that:
A)require traditional criminal-background checks.
B)require fingerprinting of candidates.
C)restrict them from researching applicants online.
D)require them to research applicants online.
88
As noted in "The Ethics of Social Media – Part I: Adjusting to a 24/7 World," a recent survey showed that 26 percent of companies have no social media policy.
A)True
B)False
89
As noted in "The Ethics of Social Media – Part II: Playing by New Rules," the Obama Administration is drafting "Internet Policy 3.0," which addresses:
A)Internet usage policy in the federal government.
B)employees' rights to Internet usage.
C)privacy and cybersecurity.
D)libel charges on social media sites.
90
As mentioned in "The Ethics of Social Media – Part II: Playing by New Rules," the ReputationDefender product MyPrivacy offers to:
A)remove personal information from the web, monitor the Internet, and create a "do not track" list.
B)increase positive content about a person or company on the web.
C)combat false Google information about businesses.
D)record telephone conversations and voice mails on company-owned telephones.
91
As cited in "The Ethics of Social Media – Part II: Playing by New Rules," 34 percent of Americans have used social media to rant or rave about a product, company, or brand.
A)True
B)False
92
As reported in "Ethics Must Be Global, Not Local," the Foreign Corrupt Practices Act:
A)criminalized foreign corruption in the United States.
B)criminalized the act of making payments outside the United States in pursuit of contracts.
C)regulated the foreign online presence of U.S. corporations.
D)restricted foreign companies convicted of corruption from doing business in the United States.
93
According to "Ethics Must Be Global, Not Local," the author states that in order to build a great global company one should:
A)have a single global standard of business practices.
B)adapt to local customs and practices.
C)accept bribery as an unfortunate cost of doing business in some regions.
D)delegate ethics compliance responsibilities to managers who are familiar with the various regions and customs.
94
As noted in "Ethics Must Be Global, Not Local," the CEO of Siemens resigned in 2007 after the company admitted to paying $2 billion in bribes.
A)True
B)False
95
As asserted in "Conceptualizing a Framework for Global Business Ethics," literature on global ethics in the 1960s through the 1980s:
A)focused on ethical issues in global marketing.
B)examined the problem of ethical tension when home-country values conflicted with those of the host country.
C)introduced and described ethical concepts and theories.
D)tended to be more scholarly and theoretical than earlier work in the field.
96
As reported in "Conceptualizing a Framework for Global Business Ethics," Toys R Us has sought to combat ethical problems in working conditions by:
A)requesting that suppliers seek SA 8000 certification.
B)requiring suppliers to take company-specific ethics training.
C)moving all production facilities to the United States.
D)requiring suppliers to pay workers double the host country's minimum wage.
97
As noted in "Conceptualizing a Framework for Global Business Ethics," employees feel better about a firm and are more productive when they sense ethical behavior is a part of its culture.
A)True
B)False
98
As described in "Revisiting the Global Business Ethics Question," an example of a situation where the home country violated ethical standards and human rights was during:
A)Shell's involvement in Nigeria.
B)Britain's perpetration of the opium trade in India and China.
C)the Sudan crisis.
D)the U.S. involvement in Mexico.
99
As explained in "Revisiting the Global Business Ethics Question," the primary motivator of individual human behavior is:
A)public interest.
B)private interest.
C)individual interest.
D)interest for the collective.
100
As detailed in "Revisiting the Global Business Ethics Question," some people around the world see piracy of intellectual property as a reflection of the cultural sentiment that knowledge is public property.
A)True
B)False
101
As portrayed in "Taking Your Code to China," China has had strong economic growth since:
A)Mao's Cultural Revolution.
B)the Gang of Four trials.
C)the Opium Wars.
D)Deng Xiaoping's 1978 policies.
102
As reported in "Taking Your Code to China," evidence of a growing civil society in China has presented itself in the form of:
A)public philanthropy and scrutiny of powerful companies and government officials.
B)stricter standards of business for Chinese multinational corporations.
C)new government regulations promoting business ethics.
D)a new social movement to end corruption.
103
As indicated in "Taking Your Code to China," gift giving is a custom in China that most businesses follow.
A)True
B)False
104
As stated in "Honest Innovation," innovation teams are willing to push ideas forward because:
A)they are held accountable.
B)achievement bears greater fruit than activity.
C)they often function in a laissez-faire atmosphere.
D)intentions are more important than results.
105
In discussing the launch of the Apple Newton, the author of "Honest Innovation" points out that:
A)it was at the urging of Apple loyalists.
B)CEO John Scully was opposed to the launch.
C)the Apple board was aware of the problems.
D)there were many documented problems with the product.
106
As noted in "Honest Innovation," Pontiac research before the launch verified that the Aztec was an ugly car.
A)True
B)False
107
As suggested in "Serving Unfair Customers," to answer the question "When does a customer's bad judgment (or, when do bad manners) cross the line to unfairness?," it is particularly useful to consider three concepts, including all of the following, except:
A)the severity of the harm the customer causes.
B)the frequency of the customer's problematic behavior.
C)intentionality.
D)potential retaliation.
108
As reported in "Serving Unfair Customers," research shows that customer injustice contributes to employee stress and turnover when it is allowed to increase the employee's effort in what is termed:
A)performance equilibrium.
B)the employer expectation factor.
C)ethical compromise.
D)emotional labor.
109
As stated in "Serving Unfair Customers," blamers are those who bring misery primarily to customer-contact employees, but with verbal abusers, "the company is always wrong."
A)True
B)False
110
As stated in "Emerging Lessons," when dealing with low-literacy shoppers, store personnel should:
A)accompany shoppers around the store.
B)be sensitive to shoppers' needs.
C)be flexible about pricing.
D)avoid offering individualized attention.
111
In "Emerging Lessons," the author's research on low-literacy consumers has found that they:
A)approach purchasing decisions differently than other consumers.
B)enjoy shopping in new venues.
C)have comparable math skills to other consumers.
D)process marketing decisions the same way as other consumers.
112
As pointed out in "Emerging Lessons," low-literacy consumers tend to have trouble with abstract thinking.
A)True
B)False
113
As given in "First, Make Money. Also, Do Good," the shared-value concept is:
A)based upon the concept of "profits before people."
B)a business philosophy championed by Milton Friedman.
C)based upon corporate self-interest as well as social concerns.
D)a business philosophy popular during the 1960s.
114
As noted in "First, Make Money. Also, Do Good," under shared value, companies will still look after their own self-interest in the form of:
A)promoting sustainability.
B)lobbying for less regulation.
C)impact investing.
D)championing the triple bottom line.
115
As mentioned in "First, Make Money. Also, Do Good," Milton Friedman once compared social-responsibility programs to "hypocritical window-dressing."
A)True
B)False
116
As reported in "Fraud Continues, but So Does Good Corporate Citizenship," in a recent survey more than 90 percent of financial-services firms reported:
A)strict adherence to Sarbanes-Oxley.
B)that they were victims of fraud.
C)using the "shared value" business philosophy.
D)that their companies committed fraud.
117
As presented in "Fraud Continues, but So Does Good Corporate Citizenship," during a recession, one thing that increases is the:
A)reporting of fraud.
B)commission of fraud.
C)appearance of fraud.
D)discovery of fraud.
118
As noted in "Fraud Continues, but So Does Good Corporate Citizenship," the financial-services sector recently suffered an 18 percent increase in fraud loss.
A)True
B)False
119
According to "Creating an Ethical Culture," the majority of perpetrators in corporate criminal behavior are:
A)seasoned white-collar criminals who are skilled at defrauding corporations.
B)small-time thieves who find themselves in easy-money situations too tempting to ignore.
C)good people who are pressured by higher-ups or corporate expectations to break the law.
D)low-level employees who are not smart enough to understand that their actions are illegal.
120
As claimed in "Creating an Ethical Culture," in order to prevent criminal activity in the workplace, a corporation must focus on creating:
A)a written code of ethics.
B)steps for employees to report misconduct.
C)antifraud screening tools to evaluate new hires.
D)a workplace culture of ethics and honesty.
121
As noted in "Creating an Ethical Culture," Enron did not have a written code of ethics or any formal compliance programs in place during the time that the company was engaged in criminal activities.
A)True
B)False
122
As profiled in "Outside-the-Box Ethics," the company used by the author to illustrate how to create and sustain an ethical culture is:
A)Intel.
B)Microsoft.
C)Cisco.
D)Verizon.
123
As described in "Outside-the-Box Ethics," the animated ethics training that featured action-packed visuals and witty songs to illustrate its points was a parody of the popular television show:
A)Lost.
B)American Idol.
C)Glee.
D)South Park.
124
As mentioned in "Outside-the-Box Ethics," the list of 100 Best Corporate Citizens is published annually by Forbes magazine.
A)True
B)False
125
The person who most readily came to mind as a business person who consistently places integrity even over ability in making hiring decisions, as explained in "Hiring Character," was:
A)Warren Buffett.
B)Bill Gates.
C)Jack Welch.
D)Sam Walton.
126
The collection of managers who work for Berkshire Hathaway, as maintained in "Hiring Character," are unusual in a number of ways, including that they:
A)are often self-educated.
B)work for lower salaries than most other executives.
C)are likely to be independently wealthy.
D)were trained in areas apart from those with which they are now involved.
127
Warren Buffett, as noted in "Hiring Character," did not display any aptitude for business or money until well into middle age.
A)True
B)False
128
As claimed in "Strategic Organizational Diversity," the major problem encountered in pursuing diversity in an organization is the:
A)difficulty in finding diverse, yet qualified, workers.
B)lack of agreement on a definition of diversity.
C)lack of investment in the concept of diversity by corporate management.
D)difficulty in directing a diverse population toward one goal.
129
According to "Strategic Organizational Diversity," an organization's quest for diversity should be guided by the organization's:
A)commitment to social responsibility.
B)desire to be a good corporate citizen.
C)drive to comply with the law.
D)specific goals and needs.
130
As noted in "Strategic Organizational Diversity," creating diversity within an organization should be seen as an end in itself.
A)True
B)False
131
As reported in "When Generations Collide," in comparing Generation X to the Baby Boomers, the author contends that Generation X people are more interested in:
A)loyalty to the institution.
B)working long hours.
C)autonomy.
D)selflessness.
132
As noted in "When Generations Collide," in discussing her generation, 24-year-old Lillian Selby says that its members:
A)are very task-focused.
B)are not easily distracted.
C)are repulsed by bright colors.
D)have the attention span of a gnat.
133
According to "When Generations Collide," a higher percentage of the members of the older generation consider themselves ethical than the younger generation's members.
A)True
B)False
134
As brought out in "Fiduciary Principles: Corporate Responsibilities to Stakeholders," one who has a duty to act primarily for another person's benefit is also known as a:
A)director.
B)fiduciary.
C)corporation.
D)limited liability partnership.
135
As noted in "Fiduciary Principles: Corporate Responsibilities to Stakeholders," corporate officers and directors owe fiduciary duties to:
A)shareholders.
B)employees.
C)vendors and suppliers.
D)customers.
136
As described in "Fiduciary Principles: Corporate Responsibilities to Stakeholders," violations of the fiduciary duty of good faith could remove directors' and officers' protections from liability.
A)True
B)False
137
As described in "A Time for Ethical Self-Assessment," Siemens recently agreed to pay $1.6 billion to U.S. and European authorities due to charges that it:
A)routinely falsified documents to swindle investors.
B)ran a Ponzi scheme that defrauded thousands.
C)used bribes and kickbacks to secure public-works contracts.
D)frequently used payoffs to quiet internal whistle-blowers.
138
As noted in "A Time for Ethical Self-Assessment," when Enron higher-ups wished to move forward with certain dubious financial dealings they:
A)sought an exemption from the company's ethics policy.
B)ignored the company's ethics policy.
C)falsified documents to make it seem as though they were following the company's ethics policy.
D)re-wrote the company's ethics policy.
139
As claimed in "A Time for Ethical Self-Assessment," the "mirror test" is also known as "The Ethics of Prudence."
A)True
B)False





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