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1
As presented in "The Manager's Job: Folklore and Fact," the traditional view of managers is that they are:
A)planners.
B)coordinators.
C)controllers.
D)entrepreneurs.
2
All of the following are myths about the manager's job, according to "The Manager's Job: Folklore and Fact," except:
A)the effective manager has no regular duties to perform.
B)the manager is a reflective, systematic planner.
C)the senior manager needs aggregated information, best provided by a formal management information system (MIS).
D)management is a science and a profession.
3
According to "The Manager's Job: Folklore and Fact," managers' effectiveness is significantly influenced by their insight into their own work.
A)True
B)False
4
As explained in "Success in Management," the factors that contributed to the 1999-2000 crisis at Xerox included all of the following except:
A)too much change too fast.
B)enormously disruptive leadership shift.
C)stiffening competition.
D)weakened economies at home and abroad.
5
As noted in "Success in Management," the crucial element in the rapid recovery at Xerox was:
A)finding new people for key positions.
B)making repair decisions quickly.
C)restricting information in upper echelons.
D)aligning people around common objectives.
6
As pointed out in "Success in Management," as part of its recent cost-cutting measures, Xerox slashed its research and development budget.
A)True
B)False
7
According to “The Science and Art of Managing,” a company puts in place a formal organization in order to:
A)minimize individual misunderstandings of the company’s mission.
B)satisfy legal requirements for incorporation.
C)maximize its human and other resources.
D)determine job descriptions and payment structures.
8
As stated in “The Science and Art of Managing,” the point at which a company’s managerial structure needs to be revised cannot be determined by rules; it must be determined by:
A)circumstances.
B)expansion.
C)failures.
D)consensus.
9
The author of “The Science and Art of Managing” points out that the principles of structured organization run counter to the work-team/empowered employee philosophy currently popular.
A)True
B)False
10
The author of "It's a Flat World, After All" came to the conclusion that globalization was a reality while he was:
A)surfing the Internet late one night.
B)helping his daughters with their homework.
C)visiting Bangalore, India.
D)attempting to buy goods made in America.
11
As claimed in "It's a Flat World, After All," when the world is flat, you can innovate without having to:
A)emigrate.
B)translate.
C)graduate.
D)obfuscate.
12
As asserted in "It's a Flat World, After All," if Wal-Mart were a country, it would be China's eighth-largest trading partner.
A)True
B)False
13
As put forth in “Planning,” there can be no good plan of action without continuity of:
A)tenure of management personnel.
B)sales over time.
C)financial reporting.
D)governmental oversight.
14
Drawing on his own business experience, the author of “Planning” illustrates the method of drawing up a plan in a business concerned with:
A)insurance.
B)textiles and clothing manufacturing.
C)construction.
D)mining and metallurgy.
15
As the author of “Planning” suggests, a company can insure against disaster by putting two or three different plans into effect at the same time.
A)True
B)False
16
As noted in “Going Green,” the problem facing automakers is to balance the protection of the global environment with:
A)governmental regulations.
B)the demands of stockholders.
C)the survival of their business.
D)the need for speed.
17
As revealed in “Going Green,” the auto industry is the cause of fewer dangerous greenhouse-gas emissions than:
A)livestock.
B)manufacturing.
C)private homes.
D)discarded appliances and batteries.
18
As profiled in “Going Green,” one of the major issues facing the auto industry is that executives think in terms of short-term payback for investments rather than long-term savings and goodwill.
A)True
B)False
19
As suggested in "Why Environmental Scanning Works Except When You Need It," the use of analytical systems and dedicated strategic planners is:
A)the only approach that can ensure a successful environmental scanning system.
B)the root cause of environmental-scanning-system failure.
C)only a small part of what makes an environmental scanning system work.
D)the most overlooked approach by business strategists.
20
As expressed in "Why Environmental Scanning Works Except When You Need It," the strategic inflection point executed by acting and thinking differently from one's opponent in order to exploit the opponent's weaknesses and attain the initiative is known as:
A)a symmetric attack.
B)an asymmetric attack.
C)environmental scanning.
D)the Powerball lottery's evil twin.
21
As maintained in "Why Environmental Scanning Works Except When You Need It," environmental scanning systems warn about things that are especially threatening.
A)True
B)False
22
As defined in "Embracing Confusion: What Leaders Do When They Don't Know What to Do," RIA is the authors' name for a five-step process through which:
A)employees can take matters into their own hands when their managers do not know what to do.
B)companies can determine which managers are effective leaders.
C)managers can remain in charge while admitting their confusion and seeking appropriate guidance.
D)managers can avoid confusing situations.
23
As set forth in "Embracing Confusion: What Leaders Do When They Don't Know What to Do," managers who deny or hide their confusion typically fall into a pattern of behavior that the authors call the:
A)Loser Syndrome.
B)Lost Leader Syndrome.
C)Lack of Learning Syndrome.
D)Panic Syndrome.
24
As noted in "Embracing Confusion: What Leaders Do When They Don't Know What to Do," confusion is a shameful weakness that leaders should confess to and overcome.
A)True
B)False
25
As defined in “How Managers’ Everyday Decisions Create or Destroy Your Company’s Strategy,” in the real world, strategy is:
A)just a means of keeping track of who is in charge.
B)deciding which opportunities a company will pursue and which it will pass by.
C)best realized when the strategic goals come from the lower-level managers.
D)an ever-changing assessment of corporate goals and capabilities.
26
The authors of “How Managers’ Everyday Decisions Create or Destroy Your Company’s Strategy” illustrate their point with a favorite story about one division of a large company that, without corporate approval, built a whole plant with the exception of the one thing that needed to be approved—the:
A)electrical system.
B)insulation.
C)roof.
D)chimney.
27
As explained in “How Managers’ Everyday Decisions Create or Destroy Your Company’s Strategy,” the need to allocate plant space to maximize gross margin per wafer square inch took Intel out of microprocessors and dictated a focus on memory.
A)True
B)False
28
As pointed out in “Strategic Planning as a Management Philosophy,” the Scottsdale police department’s goal was to establish the strategic plan not as a document but as a:
A)planning exercise.
B)fiscal check on expenditures.
C)management philosophy.
D)training tool.
29
As mentioned in “Strategic Planning as a Management Philosophy,” the first objective of the Scottsdale Police department’s plan was that the plan should have a champion; that champion was the:
A)mayor of Scottsdale.
B)chief of police.
C)police commissioner.
D)police department’s public-relations officer.
30
According to “Strategic Planning as a Management Philosophy,” the Scottsdale police department prepares an annual performance report on the strategic plan at the end of each fiscal year and publishes it on the Web for the public to access.
A)True
B)False
31
As presented in "Classifying the Elements of Work," before motion studies and time studies can be done work must be:
A)classified into elements.
B)considered as a whole.
C)categorized into as few areas as possible.
D)defined in terms of occupation.
32
Therblig, according to "Classifying the Elements of Work," are:
A)processes.
B)subdivisions.
C)operations.
D)cycles.
33
The evils of deadening monotony, as claimed in "Classifying the Elements of Work," exist only where there is sufficient knowledge of the therblig and the variables affecting them.
A)True
B)False
34
At the root of faux change, according to "The Dark Side of Change," is:
A)a feeling of insecurity by the incoming manager.
B)a superficial needs assessment made by the incoming manager.
C)the pressure to increase quarter-to-quarter profits.
D)fear of takeover by a larger competitor.
35
As stressed in "The Dark Side of Change," change should:
A)result in a smaller workforce.
B)be a product of enthusiasm.
C)increase profits immediately.
D)produce genuine and sustainable improvement.
36
As demonstrated in "The Dark Side of Change," faux change is on the decline.
A)True
B)False
37
As related in “The Future Is Now,” the two key features of Capital One’s Future of Work program were providing employees with mobile technology and an innovative use of:
A)office space.
B)job sharing.
C)incentives and bonuses.
D)electronic reporting.
38
As revealed in “The Future Is Now,” the IT and HR departments were the first to try the new program because they were:
A)the departments most likely to benefit.
B)ordered to do so by upper management.
C)asking other employees to try it.
D)the departments that had the least interaction with the customers.
39
As asserted in the box “Family-Friendly Federal Agencies” within “The Future Is Now,” the EPA and other agencies have been slow to offer flexible work arrangements because they generally pay better than private industry.
A)True
B)False
40
As maintained in "The True Measure of a CEO," the American corporate culture too often operates in opposition to Aristotle's prescription for leadership, which, if followed by today's CEOs, would:
A)bring an end to labor unions.
B)be catastrophic for small business owners.
C)eliminate the need for middle management.
D)create the conditions under which workers could realize their full potential.
41
As reported in "The True Measure of a CEO," the CFO's response when his company learned that the minimum wage in China might increase to $71 per month was his suggestion that:
A)the company reduce its dependence on Chinese labor.
B)the company voluntarily raise their Chinese workers' wages to at least $100 per month.
C)the workers be charged more for their room and board.
D)each of the company's top people accept less than a $1 million raise in salary to offset the increased cost of labor.
42
As claimed in "The True Measure of a CEO," even moderately well-paid CEOs of large corporations make about as much in a day as their workers make in a year.
A)True
B)False
43
As stated in “Making Judgment Calls,” a leader’s judgment calls deliver the verdict on his or her career but also determine:
A)the level of compensation received.
B)the status he or she has among peers.
C)how the company is perceived by consumers.
D)an organization’s success or failure.
44
According to “Making Judgment Calls,” the numbers show that Best Buy experiences higher sales if the staff in the stores and on the Geek Squad includes more:
A)women.
B)older men.
C)ethnic men and women.
D)college students.
45
As suggested in “Making Judgment Calls,” the best leaders make a call and then, if there is dissent, reject dissent and move on to the next decision.
A)True
B)False
46
As noted in "Can One Man Save GM?" since taking over control of GM's North American operations in April 2005, Rick Wagoner's principal responsibility has been to:
A)help GM overcome a falsely founded negative image.
B)save GM from financial meltdown.
C)oust the UAW from the GM production lines.
D)negotiate a merger with Chrysler.
47
As related in "Can One Man Save GM?" GM CEO Rick Wagoner considers GM to be:
A)an American institution whose former greatness will not be seen again.
B)on the brink of bankruptcy.
C)the victim of bad press.
D)the biggest game in town.
48
As reported in "Can One Man Save GM?" despite certain production disappointments, every GM vehicle sold during the first six months of 2005 made an average profit of $1,227.
A)True
B)False
49
As reported in "Disaster's Future," there is wide agreement that future common threads of development in information technology will include all of the following except that it will be:
A)ubiquitous.
B)less reliable.
C)available to more people.
D)capable of semi-independent action.
50
According to "Disaster's Future," research on worldwide Internet usage shows that:
A)Internet use in Asia is expected to increase.
B)the majority of people in the world have logged on to the Internet at least once.
C)the majority of the online population is in the United States.
D)online commerce is projected to remain stagnant.
51
As suggested in "Disaster's Future," even when functions are distributed in a company, blame tends to be concentrated.
A)True
B)False
52
According to "An Uneasy Look at Performance Appraisal," the traditional method of evaluating employees is flawed mainly because:
A)corporate expectations are often not communicated to the workers in a meaningful way.
B)unless handled perfectly it comes close to violating the integrity of the personality.
C)it brings undue stress to both managers and employees.
D)employees often feel they are being criticized unfairly.
53
As shown in "An Uneasy Look at Performance Appraisal," Peter Drucker's concept of "management by objectives" offers a superior solution to the evaluation process because:
A)it calls on managers to establish short-term objectives for their workers.
B)employees as a group are allowed a vote on realistic goals.
C)it calls on the subordinates to establish short-term performance goals for themselves.
D)employees have a say in electing their own leadership.
54
As stated in "An Uneasy Look at Performance Appraisal" the shift from individual to group appraisals often solves many of the problems faced by managers during the review process.
A)True
B)False
55
As noted in "Zero In on the Numbers," many financial experts recommend that you begin paying close attention to budget items:
A)on the first day of the year.
B)as soon as the first monthly report lands on your desk.
C)in the third month of the fiscal year.
D)at least two weeks before a budget review.
56
As pointed out in "Zero In on the Numbers," budgeting is:
A)an exact science.
B)a flexible process.
C)a process designed to predict precise financial outcomes.
D)less crucial in small companies than in large corporations.
57
As stated in "Zero In on the Numbers," any time a line item comes in under budget, it is safe to say that things are going well.
A)True
B)False
58
As pointed out in "Corporate Security Management: What's Common? What Works?" when it comes to choosing security strategies, companies:
A)must follow the same sorts of regulations that dictate health and safety practices.
B)are free from regulatory oversight and can choose whatever they want.
C)tend to implement more security measures than they need.
D)like to imitate what every other company is doing.
59
As shown in the survey data given in "Corporate Security Management: What's Common? What Works?" fewer employee thefts were reported by companies that:
A)post armed guards at employee entrances.
B)have new employees formally addressed by the security department.
C)make employees pass through a metal detector upon entering and leaving the facility.
D)have a strict dress code.
60
As supported by the survey results shown in "Corporate Security Management: What's Common? What Works?" managers spend money more freely in areas where they see progress toward a goal.
A)True
B)False
61
As described in "Quality Is Easy," the concept of zero defects means that:
A)the only acceptable standard is perfection.
B)defects are never acceptable.
C)mistakes and errors can usually be overlooked.
D)the concept of a performance standard is obsolete.
62
As noted in "Quality Is Easy," Phil Crosby, the creator of the ZD concept, defines "defects" as characteristics that:
A)do not meet the specification.
B)the consumer considers unfavorable.
C)are so substandard that any worker could identify them.
D)may or may not be acceptable, depending on the worker's interpretation.
63
As reported in "Quality Is Easy," every major U.S. company conducted a zero defects program throughout the 1960s.
A)True
B)False
64
According to the anecdote at the beginning of “Are You the Weakest Link in Your Company’s Supply Chain?”, the supply-chain executive was not being pushed to move faster because his CEO:
A)basically ran the supply-chain operation himself.
B)did not appreciate the business-critical nature of the supply-chain operation.
C)repeatedly expressed his satisfaction with the supply-chain operation.
D)received bonuses that were not tied to the supply-chain operation’s success or failure.
65
One of the authors of “Are You the Weakest Link in Your Company’s Supply Chain?” recounts his experience of hiring 13 new people for the supply-chain organization, and deliberately setting out to recruit the brightest supply-chain MBAs he could, when he was at:
A)Best Buy.
B)OfficeMax.
C)Sears.
D)Whirlpool.
66
As revealed in “Are You the Weakest Link in Your Company’s Supply Chain?”, a poll of 27 supply-chain executives found that almost half of them had no training or experience in the discipline before they took on their assignments in the field.
A)True
B)False
67
Top managers in most organizations, as explained in "Management Women and the New Facts of Life," are reluctant to admit that women cost more to support than men in management positions because they:
A)hope to encourage women in their efforts to achieve top positions.
B)do not want their efforts to encourage only men to be revealed.
C)fear charges of sexism by discussing the issue.
D)can often point to a number of women in the organization that have not been more costly than their male counterparts.
68
The costs of training and supporting women managers, as presented in "Management Women and the New Facts of Life," are higher than those for men for all of the following reasons except:
A)men most often arrive in the workplace with advanced degrees.
B)women are likely to return late or not at all to their jobs after maternity leave.
C)the turnover rate for women is much higher than it is for men.
D)women are more likely to interrupt their careers or reach a plateau.
69
As stated in "Management Women and the New Facts of Life," the cost of employing women in management is higher than it is for men.
A)True
B)False
70
As stated in "The Health-Care Tussle," a 2004 survey conducted by the College and University Professional Association for Human Resources showed that in the preceding two years:
A)nearly 25 percent of all private colleges canceled their health-insurance plans.
B)colleges' healthcare premiums increased at an average rate of 11.9 percent.
C)college employees became very complacent about their healthcare benefits.
D)co-payments and deductibles remained stable or were reduced for most college employees.
71
As disclosed in "The Health-Care Tussle," a consultant hired by Oberlin College discovered that, when insured employees chose generic instead of brand-name prescription drugs, the financial benefit was going to:
A)employees who were on the family plan.
B)the college's administrative fund.
C)Cigna, the college's insurance company.
D)the pharmacist.
72
As recounted in "The Health-Care Tussle," those who have experienced the healthcare battles at certain colleges point out that strong lines of communication between administrators and staff are crucial.
A)True
B)False
73
As related in “Where Are All the Workers?”, the countries in which employers are having the greatest difficulty in filling jobs are:
A)Italy, Russia, and Norway.
B)Mexico, Japan, and the United States.
C)Great Britain, France, and Indonesia.
D)Canada, Germany, and South Korea.
74
As reported in “Where Are All the Workers?”, the job U.S. employers say is the hardest to fill is:
A)engineer.
B)software programmer.
C)sales representative.
D)accountant.
75
As revealed in “Where Are All the Workers?”, unemployment rates are low despite widely publicized layoffs by many companies.
A)True
B)False
76
As outlined in "The Next Bubble?" CEOs should heed:
A)the public outcry against outsourcing.
B)the growing lack of qualified workers in countries with outsourcing operations.
C)signs of pending consolidation among outsourcing competitors.
D)attempts by outsourcing operations to take over client companies.
77
As set out in "The Next Bubble?" after India, the country often considered for outsourcing operations is:
A)Japan.
B)China.
C)Mexico.
D)Poland.
78
According to "The Next Bubble?" venture capital to support outsourcing operations has dried up.
A)True
B)False
79
As suggested in "Turning Boomers Into Boomerangs," the management of most firms:
A)is well aware of the retirement plans of its workforce.
B)could avert labor shortages by adopting flexibility in the workplace, which appeals to all ages.
C)has a clear strategy in place for preventing a lack of experienced employees.
D)is in favor of mandatory retirement at age 55.
80
According to "Turning Boomers Into Boomerangs," in developed countries there is currently a steep decline in the number of:
A)healthcare jobs.
B)women in the workforce.
C)recruitment agencies.
D)engineering graduates.
81
As noted in "Turning Boomers Into Boomerangs," many companies in Europe and the United States have boards in need of qualified directors, even though these companies have growing numbers of capable retirees.
A)True
B)False
82
According to "The Discipline of Innovation," the one thing that the most successful entrepreneurs have in common is a:
A)certain personality type.
B)willingness to spend money on new designs.
C)commitment to innovation.
D)desire to be successful in many areas.
83
As claimed in "The Discipline of Innovation," the simplest source of innovation opportunity is:
A)technology.
B)the unexpected.
C)functional inspiration.
D)entrepreneurs.
84
As pointed out in "The Discipline of Innovation," an incongruity between expectations and results usually ends up in the failure of an innovative idea.
A)True
B)False
85
As suggested in “Caterpillar,” despite a boom in business, Caterpillar shares a number of worrying characteristics with another iconic American brand:
A)Proctor & Gamble.
B)General Motors.
C)IBM.
D)Maytag.
86
As pointed out in “Caterpillar,” the company began in 1925 with a product that remains a staple, a:
A)farm tractor.
B)skid steer loader.
C)motor grader.
D)off-highway truck.
87
The author of “Caterpillar” likens the company’s attempt to revamp production while factories are running full out to overhauling the engines of an airplane while it is still in the air.
A)True
B)False
88
As pointed out in “5 Simple Steps to Build a Winning Corporate Culture,” culture in a company is defined by:
A)vision, mission, and values statements.
B)actions on the ground.
C)a changing story line put out by management.
D)employees.
89
According to “5 Simple Steps to Build a Winning Corporate Culture,” people tend to do not what is expected but what is:
A)unexpected.
B)satisfying.
C)discouraged.
D)inspected.
90
As specified in “5 Simple Steps to Build a Winning Corporate Culture,” in a winning corporate culture, the leader’s words and actions may not always be aligned.
A)True
B)False
91
As explained in “Beyond the Green Corporation,” a concept formerly thought of in terms of higher costs and corporate responsibility that is now at the top of the agendas of many U.S. CEOs is:
A)employee recruitment.
B)sustainability.
C)environmentalism.
D)locavorism.
92
As reported in “Beyond the Green Corporation,” Communications Consulting Worldwide estimates that Wal-Mart’s stock would be worth 8.4 percent more if the company’s reputation for labor and environmental practices matched that of its rival:
A)K-Mart.
B)Sears.
C)Target.
D)J. C. Penney.
93
As put forth in “Beyond the Green Corporation,” Innovest’s ratings of companies, based on factors such as energy use and health and safety records, rank Apple above both Hewlett-Packard and Dell.
A)True
B)False
94
The centerpiece of current corporate-reform efforts, as put forth in "The Road to Stronger Corporate Governance," would make:
A)executive salaries much lower.
B)shareholders more responsible for the actions of the companies in which they hold stock.
C)board members more independent and informed.
D)financial statements more readily comprehensible by average investors.
95
The primary responsibility of corporate directors, as maintained in "The Road to Stronger Corporate Governance," is to:
A)the larger community stakeholders.
B)company shareholders.
C)company executives.
D)Wall Street in general.
96
A Board of Directors, as described in "The Road to Stronger Corporate Governance," should contain at least 75 percent independent directors in order to fulfill the requirements of their position, including the examination of executive pay and performance of the management team.
A)True
B)False
97
As brought out in "Up to the Challenge," entrepreneurs who seek the help and advice of others:
A)are extremely rare.
B)tend to lack their own visions for success.
C)can readily find seasoned businesspeople who are eager to share their expertise.
D)frequently encounter other entrepreneurs who are unwilling to be supportive.
98
As mentioned in "Up to the Challenge," the CEO of SBTV.com believes that hiring an experienced senior executive is:
A)economically ill-advised for a small, growing company.
B)a worthy goal, but these executives are hard to find.
C)certainly feasible because large companies have downsized, and these executives are looking for work.
D)not as favorable as hiring young, moldable candidates.
99
As reported in "Up to the Challenge," the founder of Hosted Solutions regarded some of the experts' advice as favorable, but firmly rejected the idea of a focus group.
A)True
B)False
100
As quoted in “Only the Money Is Real,” Rob Seaver of Vivox notes that his real interest in the Second Life world is:
A)as a way to sell his products.
B)as a personal venue for entertainment.
C)its use in marketing research.
D)that it portrays the future of the Internet.
101
As explained in “Only the Money Is Real,” the currency of the Second Life world is:
A)the euro.
B)Linden dollars.
C)U.S. dollars.
D)Monopoly money.
102
As revealed in “Only the Money Is Real,” the company behind Second Life uses something called the Love Machine so employees can express their appreciation for each other.
A)True
B)False





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