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HINT

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1		Where does the customer want to go?
			A)	Asia
			B)	North America
			C)	Europe
			D)	Africa
2		What country has the customer already visited?
			A)	Switzerland
			B)	Scotland
			C)	Denmark
			D)	Sweden
3		Why is the customer interested in Scotland?
			A)	She has always liked Scottish music.
			B)	She has learned that some of her family is from Scotland.
			C)	She has read many books by Scottish authors.
			D)	She has been there before.
4		Why does the agent have a lot of information about Great Britain?
			A)	He has read many books about it.
			B)	He has friends who live there.
			C)	He has studied several maps.
			D)	He has visited there many times.
5		What are the best words to describe the travel agent's service?
			A)	cheap and inaccurate
			B)	small and expensive
			C)	helpful and efficient
			D)	uninformed and slow