| Chapter Outline (See related pages)
Section I
- Developing Business Systems
- IS Development
- Real World Case: Fidelity Investments and Others: Evaluating Usability in Website Design
- The Systems Approach
- The Systems Development Cycle
- Prototyping
- Starting the Systems Development Process
- Systems Analysis
- Systems Design
- End User Development
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| | | Section II
- Implementing Business Systems
- Implementation
- Real World Case: PacifiCorp, Reynolds, and Zurich NA: IT Project Management Requirements
- Implementing New Systems
- Evaluating Hardware, Software, and Services
- Other Implementation Activities
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