| Chapter Outline (See related pages)
Section I
- Functional Business Systems
- Introduction
- Real World Case:Cypress Semiconductor and FleetBoston: Benefits and Challenges of Targeted Marketing
- IT in Business
- Marketing Systems
- Manufacturing Systems
- Human Resource Systems
- Accounting Systems
- Financial Management Systems
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| | | Section II
- Cross-Functional Enterprise Systems
- Introduction
- Real World Case: Johnson Controls: Enterprise Collaboration Systems in Manufacturing
- Cross-Functional Enterprise Applications
- Enterprise Application Integration
- Transaction Processing Systems
- Enterprise Collaboration Systems
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