Business Communication Strategies Information Center: Table of Contents


		About the Book About the Authors Table of Contents



	Student Edition
	Instructor Edition

Business Communication Strategies

MATTHUKUTTY M MONIPPALLY, Professor, Communications Area, IIM Ahmedabad

PART 1: THE BUSINESS OF COMMUNICATING
1. The Innards of Communication
2. Seven Communication Roadblocks
3. Comunicating Across Cultures

PART 2: THE SPOKEN MODE
4. Listening: The Mother of all Speaking
5. Telephoning and Teleconferencing
6. Effective Business Presentations
7. Meetings without Yawns

PART 3: THE WRITTEN MODE
8. The Body Langauge of Business Letters
9. Business Letters - the Winning Tone
10. Smart E-mail
11. Reports that Command Respect
12. Persuasive Proposals

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