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1 | |
Most HR functions spend the vast majority of their time on _______ activities. |
|
| | A) | traditional |
| | B) | transformational |
| | C) | transactional |
| | D) | global |
|
2 | |
Increasing the strategic significance of HR resources means shifting HR roles to give greater emphasis to a _____ category of activities. |
|
| | A) | transformational |
| | B) | training |
| | C) | terminal |
| | D) | transactional |
|
3 | |
Which of the following is not one of the categories of HRM activities? |
|
| | A) | Traditional |
| | B) | Transformational |
| | C) | Transactional |
| | D) | Transcriptional |
|
4 | |
The first step in the basic process for HR strategy is |
|
| | A) | scan the external environment. |
| | B) | scan the internal environment. |
| | C) | identify strategic business issues. |
| | D) | identify people issues |
|
5 | |
HR functions begin with an assessment of what HR is doing, then identify the major people outcomes they should focus on. |
|
| | A) | Business-driven |
| | B) | Business-linked |
| | C) | HR-focused |
| | D) | People-linked |
|
6 | |
Business-driven functions have fully developed HR strategies which begin by identifying the major business needs and issues, consider how people fit in and what people outcomes are necessary, and then build HR systems on meeting those needs. |
|
| | A) | True |
| | B) | False |
|
7 | |
Having good measures of a function's effectiveness provides the following benefits: financing the function, and providing accountability. |
|
| | A) | True |
| | B) | False |
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8 | |
There are two commonly used approaches for evaluating the effectiveness of HR practices: the approach and the approach. |
|
| | A) | quality; quantity |
| | B) | long-term; short-term |
| | C) | power; process |
| | D) | audit; analytic |
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9 | |
Which of these focuses on reviewing the various outcomes of the HR functional areas? |
|
| | A) | The audit approach |
| | B) | The safety approach |
| | C) | The analytic approach |
| | D) | The service center approach |
|
10 | |
Which approach for evaluating HR effectiveness focuses on either a) determining whether the introduction of a program or practice has the intended effect or b) estimating the financial costs and benefits resulting from an HR practice? |
|
| | A) | Audit |
| | B) | Quality |
| | C) | Process |
| | D) | Analytic |
|
11 | |
When estimating the financial costs of a training program under the analytic approach, the two strategies used are evaluating a training program and |
|
| | A) | conducting a feasibility analysis of the training program. |
| | B) | auditing the training program. |
| | C) | determining the dollar value of the training program. |
| | D) | analyzing cash flows of the training program. |
|
12 | |
In an analytical approach, utility analysis estimates for evaluating HR practices could be obtained for all following outcomes except: |
|
| | A) | substance abuse cost. |
| | B) | use cost of new MIS system. |
| | C) | absenteeism rate cost. |
| | D) | cost of annual employee turnover. |
|
13 | |
The audit approach is more demanding than the analytic approach because it requires the detailed use of statistics and finance. |
|
| | A) | True |
| | B) | False |
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14 | |
Traditional HRM functions were structured around all of the following basic HRM subfunctions except |
|
| | A) | compensation. |
| | B) | training. |
| | C) | labor relations. |
| | D) | outsourcing |
|
15 | |
For the HR function to truly contribute strategically to firm effectiveness, the senior HR person must be part of the top management team and there must be a different structural arrangement within the function itself. |
|
| | A) | True |
| | B) | False |
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16 | |
The __________ usually consists of the functional specialists in the traditional areas of HR such as recruitment, selection, training, and compensation. |
|
| | A) | Field generalists |
| | B) | Service center |
| | C) | Center for expertise |
| | D) | Outsourced consultants |
|
17 | |
__________ consist of the HRM generalists who are assigned to a business unit within the firm. |
|
| | A) | Field generalists |
| | B) | Service centers |
| | C) | Centers for expertise |
| | D) | Outsourced consultants |
|
18 | |
__________ consist of individuals who ensure that the transactional activities are delivered throughout the organization. |
|
| | A) | Field generalists |
| | B) | Service centers |
| | C) | Centers for expertise |
| | D) | Outsourced consultants |
|
19 | |
Outsourcing entails contracting with an outside vender to provide a product or a service to the firm, as opposed to producing the product using employees within the firm. |
|
| | A) | True |
| | B) | False |
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20 | |
__________ is a complete review of critical work processes and redesign to make them more efficient and able to deliver higher quality. |
|
| | A) | Change agent process |
| | B) | Transformational process |
| | C) | Reengineering |
| | D) | Audit approach |
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21 | |
Which of these represent the first step in the reengineering process? |
|
| | A) | Identify the process to be engineered |
| | B) | Understand the process |
| | C) | Redesign the process |
| | D) | Analyze the process |
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22 | |
In __________, simulations of real-world issues are presented to data end users. |
|
| | A) | data-flow diagrams |
| | B) | data-entry relationship diagrams |
| | C) | scenario analysis |
| | D) | cost-benefit analysis |
|
23 | |
Cost-benefit analyses compare the costs of completing tasks with and without an automated system or software application. |
|
| | A) | True |
| | B) | False |
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24 | |
__________ refers to computations and calculations used to review and document HRM decisions and practices. |
|
| | A) | Decision Support system |
| | B) | Expert System |
| | C) | Transformation System |
| | D) | Transaction Processing |
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25 | |
Computer systems incorporating the decision rules of people deemed to have expertise in an area are called |
|
| | A) | relational database. |
| | B) | expert systems. |
| | C) | client server architecture. |
| | D) | imaging programs. |
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26 | |
A common form of network involves client- server architecture. |
|
| | A) | True |
| | B) | False |
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27 | |
In a(n) __________, information is stored in separate files, which can be linked by common elements. |
|
| | A) | client-server architecture |
| | B) | imaging program |
| | C) | groupware system |
| | D) | relational database |
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28 | |
Which of these refers to scanning documents, storing them electronically, and retrieving them? |
|
| | A) | Laser disc technology |
| | B) | Imaging |
| | C) | GroupWare |
| | D) | Relational database |
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29 | |
__________ is a software application that enables multiple users to track, share and organize information and to work on the source document simultaneously. |
|
| | A) | Hardware |
| | B) | Groupware |
| | C) | DSS |
| | D) | TPS |
|
30 | |
On-line recruiting accounted for 5 of every 8 hires last year. |
|
| | A) | True |
| | B) | False |