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1 | |
If a company wants to compete via an innovation strategy, it needs to maximize efficiency and coordination. |
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| | A) | True |
| | B) | False |
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2 | |
Strategy implementation is the way the strategic plan gets carried out in activities of organizational members. |
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| | A) | True |
| | B) | False |
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3 | |
_______ is the process of analyzing the tasks necessary for the production of a product or service. |
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| | A) | Work-flow design |
| | B) | Organizational structure |
| | C) | Centralization |
| | D) | Departmentalization |
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4 | |
The concept of organization structure refers to the relatively stable and formal network of vertical and horizontal interconnections among jobs that constitute the overall organization. |
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| | A) | True |
| | B) | False |
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5 | |
Departmentalization are the activities that members of a work unit engage in to produce a given output. |
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| | A) | True |
| | B) | False |
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6 | |
The final stage in the workflow analysis is to: |
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| | A) | identify the inputs used in the development of the work unit's product. |
| | B) | examine the work processes used to generate the output. |
| | C) | specify the standards for the quantity and quality of outputs. |
| | D) | identify an output or set of outputs. |
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7 | |
The final input in the work-flow process are human skills and efforts necessary to perform the tasks. |
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| | A) | True |
| | B) | False |
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8 | |
Departmentalization refers to the degree to which decision-making authority resides at the top of the organizational chart as opposed to being distributed throughout lower levels. |
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| | A) | True |
| | B) | False |
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9 | |
__________ refers to the degree to which work units are grouped based upon functional similarity or on similarity of workflow. |
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| | A) | Centralization |
| | B) | Decentralization |
| | C) | Organizational structure |
| | D) | Departmentalization |
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10 | |
Two of the most critical dimensions of organization structure are centralization and decentralization. |
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| | A) | True |
| | B) | False |
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11 | |
A functional structure employs a functional departmentalization scheme with relatively: |
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| | A) | high levels of decentralization. |
| | B) | high levels of centralization. |
| | C) | low levels of centralization. |
| | D) | high levels of self-sufficient, semi-autonomous organizational units. |
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12 | |
___________ combine a workflow configuration scheme with relatively low levels of centralization. |
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| | A) | Divisional structures |
| | B) | Product differentiations |
| | C) | Organizational structures |
| | D) | Functional structures |
| | E) | Structural configurations |
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13 | |
Which of these is(are) most appropriate in unstable, unpredictable environments? |
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| | A) | Geographic structure |
| | B) | Client structure |
| | C) | Product structure |
| | D) | All of these. |
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14 | |
______ refers to the process of getting detailed information about jobs. |
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| | A) | Job design |
| | B) | Job analysis |
| | C) | Job specification |
| | D) | Job description |
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15 | |
The process of ___________ involves assessing the relative dollar-value of each job to the organization to set up internally equitable pay structures. |
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| | A) | structure configuration |
| | B) | human resource planning |
| | C) | work redesign |
| | D) | job evaluation |
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16 | |
A ______ is a list of the knowledge, skills, abilities, and other characteristics that an individual must have to perform the job. |
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| | A) | job description |
| | B) | performance appraisal |
| | C) | job specification |
| | D) | job analysis |
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17 | |
Which of these is a list of KSAOs that an individual must have to perform the job? |
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| | A) | Job design |
| | B) | Job analysis |
| | C) | Job specification |
| | D) | Job description |
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18 | |
_________ refers to factual or procedural information that is necessary for successfully performing a task. |
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| | A) | Essential duties |
| | B) | Abilities |
| | C) | Skills |
| | D) | Knowledge |
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19 | |
One problem associated with the PAQ is that its general and standardized format leads to rather abstract characterizations of jobs. |
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| | A) | True |
| | B) | False |
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20 | |
Although there are numerous sources of error in the job analysis process, most inaccuracy is likely to result from simply being outdated. |
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| | A) | job specification |
| | B) | job design |
| | C) | technology |
| | D) | job description |
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21 | |
_______ is the process of defining the way work will be performed and the tasks that will be required in a given job. |
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| | A) | Job specification |
| | B) | Job design |
| | C) | Job analysis |
| | D) | Job description |
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22 | |
Scientific management was one of the earliest and best-known statements of the ______ approach. |
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| | A) | biological |
| | B) | motivational |
| | C) | perceptual-motor |
| | D) | mechanistic |
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23 | |
The ______ to job design has its roots in the organizational psychology and management literatures and in many ways, emerged as a reaction to mechanistic approaches to job design. |
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| | A) | functional approach |
| | B) | structural design approach |
| | C) | biological job design approach |
| | D) | motivational approach |
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24 | |
According to the job characteristics model, which of these is the degree to which a job requires completing a "whole" piece of work from beginning to end? |
|
| | A) | Autonomy |
| | B) | Task significance |
| | C) | Skill variety |
| | D) | Task identity |
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25 | |
Autonomy is the degree to which the job allows an individual to make decision about the way the work will be carried out. |
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| | A) | True |
| | B) | False |
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26 | |
Task significance is the degree to which a job requires completing a "whole" piece of work from beginning to end. |
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| | A) | True |
| | B) | False |
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27 | |
Which of these is concerned with examining the interface between individual's physiological characteristics and the physical work environment? |
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| | A) | Perceptual-motor approach |
| | B) | Ergonomics |
| | C) | Mechanistic system |
| | D) | Motivational approach |
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28 | |
All of the following can be improved by a perceptual-motor job design, except: |
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| | A) | reliability |
| | B) | safety |
| | C) | user-reactions |
| | D) | all of above |
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29 | |
All of the following are high-risk work practices according to OSHA except: |
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| | A) | kneeling or squatting for more than 30 minutes a day. |
| | B) | using large scale vibrating equipment for more than 30 minutes a day. |
| | C) | using a keyboard for four hours straight without a break. |
| | D) | lifting more than 75 pounds. |
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30 | |
The motivational and mechanistic approaches were positively related each other. |
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| | A) | True |
| | B) | False |