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1 | |
In general, training refers to a planned effort by a company to facilitate employees' learning of job-related competencies. |
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| | A) | True |
| | B) | False |
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2 | |
Training that provides competitive advantage by increasing intellectual capital includes skills in all of the following areas except: |
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| | A) | basic skills. |
| | B) | political skills to challenge learning goals for cutting edge technology. |
| | C) | advance skills. |
| | D) | self-motivated creativity. |
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3 | |
The first stage of the strategic training and development process is developing metrics that show the value of training. |
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| | A) | True |
| | B) | False |
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4 | |
Which of these represent the first step in the instructional design process? |
|
| | A) | Evaluating training program |
| | B) | Creating a learning environment |
| | C) | Conducting needs assessment |
| | D) | Selecting training methods |
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5 | |
At the organizational level, the decision to defuse a pressure point problem through use of a training program should follow: |
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| | A) | organization analysis. |
| | B) | task analysis. |
| | C) | person analysis. |
| | D) | All of these. |
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6 | |
________ analysis involves determining the business appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers for training activities. |
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| | A) | Organizational |
| | B) | Person |
| | C) | Task |
| | D) | Validity |
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7 | |
Feedback is the information employees receive while they are performing. |
|
| | A) | True |
| | B) | False |
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8 | |
A _______________ is a statement of an employee's work activity in a specific job. |
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| | A) | task |
| | B) | job |
| | C) | task analysis |
| | D) | job analysis |
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9 | |
__________ is the employees' belief that they can successfully learn the content of the training program. |
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| | A) | Task analysis |
| | B) | Action learning |
| | C) | OJT |
| | D) | Self-efficacy |
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10 | |
Cognitive ability includes two dimensions: quantitative ability and qualitative ability. |
|
| | A) | True |
| | B) | False |
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11 | |
Which of these refers to the difficulty level of written material? |
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| | A) | Cognitive ability |
| | B) | Readability |
| | C) | Reasoning |
| | D) | Quantitative ability |
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12 | |
Which of these refer to groups of employees who work together, learn from each other, and develop a common understanding of how to get work accomplished? |
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| | A) | Training administration |
| | B) | Communities of practice |
| | C) | Transfer of training |
| | D) | Test-retest learning |
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13 | |
Training content includes the emotional environments in which training occurs. |
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| | A) | True |
| | B) | False |
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14 | |
Communities of practice include discussion boards, list servers, and other forms of electronic communication. |
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| | A) | True |
| | B) | False |
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15 | |
Transfer of training is influenced by all of these except |
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| | A) | manager/peer support. |
| | B) | climate for transfer. |
| | C) | self-management skills. |
| | D) | training evaluation. |
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16 | |
_______ refers to trainees' perceptions about a wide variety of characteristics of the work environment that facilitate or inhibit use of trained skills or behavior. |
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| | A) | opportunity to use learned capability |
| | B) | climate for transfer |
| | C) | self-management skill |
| | D) | peer support |
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17 | |
Action plans include all of the following except: |
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| | A) | strategies for getting feedback. |
| | B) | compensation plans. |
| | C) | training content. |
| | D) | expected outcomes. |
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18 | |
______ is a work-study training method with both on-the-job training and classroom training. |
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| | A) | Apprenticeship |
| | B) | Video teleconferencing |
| | C) | Distance learning |
| | D) | Audiovisual instruction |
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19 | |
Which of these, according to research, is one of the most effective techniques for teaching interpersonal skills? |
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| | A) | Simulations |
| | B) | Business games |
| | C) | Distance learning |
| | D) | Behavior modeling |
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20 | |
Despite the growing popularity of e-learning, traditional training methods continue to be more effective and least costly. |
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| | A) | True |
| | B) | False |
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21 | |
________ learning focuses on the development of teamwork and leadership skills using structured outdoor activities. |
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| | A) | Action |
| | B) | Adventure |
| | C) | Team |
| | D) | Cross |
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22 | |
Which of these involves having team members understand and practice each other's skills so that members are prepared to step in and take another member's place should the person leave the team? |
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| | A) | Team leader training |
| | B) | Coordination training |
| | C) | Adventure training |
| | D) | Cross-training |
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23 | |
Which of these outcomes include attitudes and motivation? |
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| | A) | Affective |
| | B) | Cognitive |
| | C) | Skill-based |
| | D) | Return on investment |
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24 | |
For which of these phases do employees need to receive language training and an orientation in the new country's culture and customs? |
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| | A) | Predeparture |
| | B) | On-site |
| | C) | Repatriation |
| | D) | OTJ |
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25 | |
Which of the following is not part of the cycle of disillusionment that causes minorities and women to leave organizations? |
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| | A) | action. |
| | B) | problem identification. |
| | C) | information-seeking |
| | D) | frustration. |
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26 | |
Which of these programs focus on increasing employees' awareness of differences in cultural and ethnic backgrounds, physical characteristics, and personal characteristics that influence behavior toward others? |
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| | A) | Behavior based programs |
| | B) | Repatriation programs |
| | C) | Attitude awareness and change programs |
| | D) | Joint union-management programs. |
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27 | |
_______ refers to the process of sending employees directly into communities to interact with persons of different cultures, races, and nationalities. |
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| | A) | Cultural training |
| | B) | Cross-cultural direct training |
| | C) | Cultural immersion |
| | D) | Cultural missions |
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28 | |
Survey research has shown that the most common area addressed by diversity training programs is the widespread use of stereotypes. |
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| | A) | True |
| | B) | False |
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29 | |
Which of these occurs before the individual joins the company? |
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| | A) | Encounter phase |
| | B) | Settling in phase |
| | C) | Anticipatory socialization phase |
| | D) | Learning the ropes phase |
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30 | |
Which of the following is not one of the three phases of socialization? |
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| | A) | Anticipatory socialization |
| | B) | Encounter |
| | C) | Settling-in |
| | D) | Retirement |