Roger A. Kerin,
Southern Methodist University Steven W. Hartley,
University of Denver William Rudelius,
University of Minnesota Geok Theng Lau,
National University of Singapore
ISBN: 0071274251 Copyright year: 2009
Feature Summary
Key Features:
Chapter-opening stories on exciting companies introduce students to chapter concepts.
Using Marketing Dashboards boxes graphically portray how strategic directions are tracked.
Marketing Matters boxes highlight real-world examples of entrepreneurship and customer value creation.
Making Responsible Decisions boxes show how companies deal with social responsibility, sustainability, and ethics in their marketing strategy.
Web Link and Going Online exercises get students to go online and think critically about a specific company's use of the Internet.
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