World Class Supply Management | Table of Contents

World Class Supply Management: The Key to Supply Chain Management, 7/e

David N. Burt, University of San Diego
Donald W. Dobler, Colorado State University
Stephen L. Starling, University of San Diego

Part I – The Foundation

1. World Class Supply Management (SM)
2. Purchasing Becomes Supply Management
3. Supply Management: An Organization-Spanning Activity
4. Supply Management: Implementor of Three of the Firm’s Social Responsibilities

Part II – Enabling Concepts

5. Buyer-Supplier Relationships
6. Cross-Functional Teams
7. Quality Management
8. Total Cost of Ownership
9. e-Commerce II

Part III – The Requirements Process

10. New Product Development
11. Specifications and Standardization
12. The Procurement of Equipment
13. Purchasing Services

Part IV – Strategic Sourcing

14. Outsourcing: To Make or To Buy
15. Sourcing
16. Global Supply Management

Part V – Strategic Cost Management

17. Pricing
18. Cost Analysis
19. Types of Compensation
20. Negotiation

Part VI – Relationship Management

21. Relationship and Contract Management
22. Supplier Development
23. Ethical and Professional Standards
24. Legal Considerations

Part VII – Institutional and Government Procurement

25. Institutional Supply Management
26. Government Procurement

Part VIII – World Class Supply Chain Management

27. Toward World Class Supply Chain Management (SM)
28. Epilogue: Implementing World Class Supply Chain Management (SM)

Name Index
Subject Index

2003 McGraw-Hill Higher Education
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