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Managing Human Resources: Productivity, Quality of Work Life, Profits, 6/e
Wayne Cascio, University of Colorado-Denver
The Financial Impact of Human Resource Management Activities
Multiple Choice Quiz
1
The major payoff from determining the cost of employee behaviors lies in being able to demonstrate a financial gain from the wise application of human resource management methods.
A)
True.
B)
False.
2
Some components of employee turnover costs in training pertain to informational literature, instruction in a formal training program, and instruction by employee assignment.
A)
True.
B)
False.
3
J C Penny applied behavior-costing methodology to study the relationship between employee attitudes, customer behavior, and profits.
A)
True.
B)
False.
4
Indirect measures of training outcomes are more common than direct measures.
A)
True.
B)
False.
5
Organizational cultures will vary little across firms.
A)
True.
B)
False.
6
Managers do not need to define worker outcomes to establish very clear objectives, so employees know exactly what they need to attain.
A)
True.
B)
False.
7
The costs associated with absenteeism include which of the following:
A)
lost compensation to supervisors of absentees.
B)
lost compensation to absentees.
C)
lost benefits to absentees.
D)
all of the above.
8
Which of the following is considered a separation cost in the analysis of turnover?
A)
exit interview.
B)
administrative functions related to termination.
C)
separation pay.
D)
all of the above.
9
Which of the following is a way to reduce employee turnover among employees who seek opportunities for personal growth and professional development is to provide:
A)
training.
B)
orientation programs.
C)
fringe benefits.
D)
early retirement incentives.
10
Work-life stress can be reduced by a combination of:
A)
orientation programs.
B)
open communication policies and supportive work environments.
C)
a & b.
D)
none of the above.
11
Pre-test/post test only design is when a control group was not used and the performance of the trained group alone was evaluated before and after the:
A)
affirmative action program.
B)
orientation procedures.
C)
human resource planning.
D)
training program.
12
The key behaviors of managers that underlie a profitable workplace include the following:
A)
all of these.
B)
define the right outcomes.
C)
positive reinforcement.
D)
focus on strengths.
2003 McGraw-Hill Higher Education
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