Chapter Summary

Understanding the design problem is best accomplished through a technique called quality function deployment (QFD). This method transforms customers' requirements into targets for measurable engineering requirements.

Important information to be developed at the beginning of the problem includes customers' requirements, competition benchmarks, and engineering specifications complete with measurable benchmarks.

Time spent completing the QFD is more than recovered later in the design process.

There are many customers for most design problems.

Studying the competition during problem understanding gives valuable in-sight into market opportunities and reasonable targets.

2003 McGraw-Hill Higher Education

Any use is subject to the Terms of Use and Privacy Policy.

McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.