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ABC's of Relationship Selling, 7/e
Charles M. Futrell, Texas A&M University
Social, Ethical, and Legal Issues in Selling
True/False Quiz
1
Management's obligation to make choices and take actions that contribute to the welfare of the organization but not necessarily to that of society is called social responsibility.
A)
True
B)
False
2
There are three types of an organization's main responsibilities: economic, legal, and ethical.
A)
True
B)
False
3
Being honest, maintaining confidence and trust, treating others fairly, and following the rules are examples of ethical behaviors.
A)
True
B)
False
4
The right of employees to be treated fairly and with respect regardless of race, sex, national origin One way in which sales staff can minimize exposure to breach of warranty lawsuits is to understand the distinction between general statements of praise and statements of fact during the sales pitch.
A)
True
B)
False
5
A group of executives appointed to oversee company ethics is called self-managing team.
A)
True
B)
False
2002 McGraw-Hill Higher Education
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