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ABC's of Relationship Selling, 7/e
Charles M. Futrell, Texas A&M University
Communication for Relationship Building: It's Not All Talk
True/False Quiz
1
Factors that distort communication between the buyer and the seller are called feedback.
A)
True
B)
False
2
The form of communication used in the sales presentation is called the source.
A)
True
B)
False
3
Leaning forward or upright at attention, provides the person giving a sales presentation "acceptance signals" from the buyer.
A)
True
B)
False
4
The ability to identify and understand the other person's feelings, ideas and situation is called empathy.
A)
True
B)
False
5
There are three levels of listening: marginal listening, evaluative listening, and passive listening.
A)
True
B)
False
2002 McGraw-Hill Higher Education
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