Brian - Each person employed by media production services, myself included, is carefully trained on how to run sound in Edman Chapel. Often, we are given specific instructions about what microphones to set up where so that everything is set long before the client shows up. Sometimes when the client arrives they have changed their mind about how they want things set up. When the scenario is cut and dried as to what we can and cannot do, we tend to rely on past rules. More often than not, the situation requires a judgment call; in this case we look to the cycle of act "response" adjustment. As we talk further with a client about what they want, we reduce equivocality and are better able to adjust. However, I am often tempted to remember how I've seen my boss act in similar situations and construct a network of rules about how I should act. According to this theory, this means that I've lost some flexibility in dealing with problems and will not be able to adjust as quickly as I should.