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Multiple Choice
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1

The researcher associated with the critical theory of communication approach to organizations is
A)Weick.
B)Deetz.
C)Festinger.
D)Fisher.
2

Deetz views language as
A)something that we have little control over.
B)a means of transmitting factual information.
C)the means to create social reality.
D)a confusing mess of symbols.
3

Deetz reports that the average American work week has increased to
A)40 hours.
B)50 hours.
C)55 hours.
D)60 hours.
4

___ percent of families with children now have mothers working outside the home.
A)Eighty-five
B)Seventy-five
C)Sixty-five
D)Fifty
5

Deetz's theory would best be described as
A)semiotic.
B)rhetorical.
C)critical.
D)cultural.
6

Deetz believes that the most dominant force in society is
A)the family.
B)the church.
C)the government.
D)the multinational corporation.
7

According to Deetz, communication
A)is a simple transmission of information.
B)is really the province of the media.
C)has the power to create reality.
D)a and c
8

At the heart of Deetz's theory is a focus on
A)money.
B)nonverbal communication.
C)television.
D)control.
9

Deetz is a researcher at which institution?
A)Colorado State University
B)University of Colorado
C)University of Iowa
D)Penn State University
10

According to Deetz there are __ ways that corporate decisions can be made.
A)two
B)three
C)four
D)five
11

If your company deals with most problems by telling you that the reason things have to be done a certain way is because it's company policy, which decision making process is being used?
A)consent
B)strategy
C)involvement
D)participation
12

If your company encourages you to submit anonymous feedback, but nothing ever changes, the ____________ decision making process is likely being used.
A)consent
B)strategy
C)involvement
D)participation
13

The idea of increasing the number of people involved in how an organization is run subscribes to the decision making philosophy of
A)consent.
B)strategy.
C)involvement.
D)participation.
14

Controlling workplace language, clothing and rituals is consistent with the decision making process known as
A)consent.
B)strategy.
C)involvement.
D)participation.
15

Which of the following statements is an example of what Deetz calls discursive closure?
A)The janitorial staff at a factory is considered to be disqualified for talking about improving work conditions.
B)The company decides that a normal eight hour day really means from 8 am to 8 pm.
C)The company may monitor employee work stations in order discourage negative talk about the company.
D)All of the above
16

One of Deetz's goals with his theory is to make a more democratic workplace by changing communication.
A)True
B)False
17

Deetz believes that organizations are the most powerful institutions in society, second only to the family.
A)True
B)False
18

Deetz argues that communication is best understood as the transmission of information.
A)True
B)False
19

Deetz believes that language is important because it has the power to create a particular type of social reality.
A)True
B)False
20

More than anything else, Deetz is concerned with the issue of control.
A)True
B)False





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