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Management: Skills and Application, 10/e

Leslie W Rue, Georgia State University - Emeritus
Lloyd L Byars, Georgia Institute of Technology

Developing Employees and Managers

Chapter Quiz


1	Human asset accounting is not an acceptable financial reporting practice at this time.
		A)	TRUE
		B)	FALSE


2	A disadvantage of job rotation is that it increases flexibility in work assignments.
		A)	TRUE
		B)	FALSE


3	A major disadvantage of on-the-job training is that it requires no special new physical facilities.
		A)	TRUE
		B)	FALSE


4	An understudy learn both good and bad behaviors from a job holder.
		A)	TRUE
		B)	FALSE


5	Classroom training is frequently used in orientation activities for new hires.
		A)	TRUE
		B)	FALSE


6	When a recent college graduate is hired and given the title: "Assistant to the President," what type of management development is this?
		A)	Special projects management
		B)	Committee assignment
		C)	Job rotation
		D)	Understudy


7	Orientation activities introduce new employees to what aspect of the organization?
		A)	The company itself
		B)	Their job
		C)	Their work unit
		D)	All of the above


8	When a shop foreman teaches a new assembly line worker how to do her job, this is an example of:
		A)	management by objectives.
		B)	on-the-job training.
		C)	total quality management.
		D)	intrapreneuring.


9	Cross-training is also called:
		A)	MBO.
		B)	OJT.
		C)	job rotation.
		D)	organizing.


10	The the HR department conducts a study of absenteeism among factory workers, this is an example of:
		A)	the in-basket technique.
		B)	role-playing.
		C)	organizing.
		D)	needs assessment.


11	When a new sales associate is asked to pretend that he is a customer while another sales associate assumes the position of salesperson in a discussion, this is an example of:
		A)	a case study.
		B)	pretesting.
		C)	posttesting.
		D)	role playing.


12	Which aspect of the evaluation of training and development activities focuses on: "Has the absentee rate declined since the training program we ran six months ago?"
		A)	Organizing
		B)	Leading
		C)	Learning
		D)	Results


13	Which aspect of the evaluation of training and development focuses on: "Has the number of units of finished goods increased since our training program of one year ago?"
		A)	Behavior
		B)	Learning
		C)	Results
		D)	Reaction


14	A training program in which a sales associate is given a stack of faxes and memos and is then measured on his efficient use of his time in responding to them is an example of:
		A)	an understudy program.
		B)	programmed instruction.
		C)	nonprogrammed instruction.
		D)	the in-basket technique.


15	Which aspect of the evaluation of training and development focuses on: "What parts of the training program did the trainees dislike?"
		A)	Learning
		B)	Behavior
		C)	Results
		D)	Reaction


16	Which aspect of the evaluation of training and development focuses on: "How much did worker absenteeism change after the program?"
		A)	Results
		B)	Behavior
		C)	Learning
		D)	Reaction


17	Which aspect of the evaluation of training and development focuses on the study of the number of accidents occurring before and after the training program?
		A)	Behavior
		B)	Learning
		C)	Reaction
		D)	Results


18	When you ask a fellow trainer why he is planning a training program and he answers: "We always run one in October," this seems to be:
		A)	training for training's sake.
		B)	a logical reason for training.
		C)	a good reason for training.
		D)	an MBO training program.


19	Human asset accounting has been suggested as a say to value:
		A)	recruiting.
		B)	hiring.
		C)	training.
		D)	all of the above.


20	Which of the following can be used in needs assessment?
		A)	Departmental analysis
		B)	Analysis of individual workers
		C)	Analysis of the organization
		D)	All of the above

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